PayU Latam incident
Degradation with Payment ACH PSE - NEQUI Colombia
PayU Latam experienced a minor incident on May 6, 2026 affecting ACH-PSE, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 06:29 PM UTC
Dear Customer Since 13:21 GMT - we are having problems with PSE_AVANZA in Colombia for PayU platform, transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER and ABANDONED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 06, 2026, 08:28 PM UTC
Dear Customer, Since 15:20 GMT-5 the problem has been solved, ACH-PSE NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
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