PayU Latam incident

Degradation with Payment BANCOMER BANK REFERENCED in MEXICO

Minor Ongoing View vendor source →

PayU Latam is currently experiencing a minor incident affecting BBVA (Bancomer) BANK REFERENCED, which began 5 min ago. The vendor's full update timeline is below.

Started
May 14, 2026, 03:24 PM UTC
Resolved
Ongoing
Duration
● 5m
Detected by Pingoru
May 14, 2026, 03:24 PM UTC

Affected components

BBVA (Bancomer) BANK REFERENCED

Update timeline

  1. investigating May 14, 2026, 03:24 PM UTC

    Dear Customer We are having problems with BANCOMER BANK REFERENCED in MEXICO for PayU platform, pending transactions increased with response codes like PENDING_TRANSACTION_CONFIRMATION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing pending transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.