Is PayU Latam down?

Dear Customer Since September 08, 2026 at 16:044:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing with TRANSBANK MALL in CHILE, for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service

Dear Customer, The incident has been resolved, TRANSBANK MALL in CHILE for the PayU platform in the last 24 minutes is operating. Sincerely, PayU customer service.

Dear Customer On August 28, 2026, between 19:34:00 and 22:14:00 (UTC-5), the PayU platform experienced a temporary transactional degradation impacting REDEBAN QR payments. This was caused by an issue with our third-party provider, DING, which returned response code B006 ('Technical error in the Receiving Participant'). Consequently, a small subset of transactions resulted in increased pending, expired, or error statuses. Our Support and Engineering teams worked closely with the provider to resolve the issue. The service has now fully recovered, and system operations have returned to normal. Incident Details: • Date of Issue: August 28, 2026 • Start Time: 19:34:00 UTC-5 (Colombia time) • End Time: 22:14:00 UTC-5 (Colombia time) • Total Duration: 2 hours, 40 minutes • Affected Region: Colombia We apologize for any inconvenience this may have caused and appreciate your patience. Thank you, Sincerely, PayU customer service.

Dear Customer Since the 11:00 GMT - 5 we are having problems with PSE in COLOMBIA for PayU platform, declined transactions increased, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

Dear Customer, The incident has been resolved, PSE in COLOMBIA for the PayU platform in the last 83 minutes is operating. Sincerely, PayU customer service.

Dear Customer Since August 23, 2026 at 00:34:00 UTC -5 (Colombia's time) we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

Dear Customer, Since 01:56 hrs. the problem has been solved,PRISMA AR in ARGENTINA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

Dear Customer Since the 09:00 GMT - 5 we are having problems with PSE in COLOMBIA for PayU platform, declined transactions increased, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

Dear Customer, The incident has been resolved, PSE in COUNTRY for the PayU platform in the last 6 minutes is operating. Sincerely, PayU customer service.