Resolved after 1 day 19 hours, affecting BRE-B REDEBAN, on May 8, 2026.
Dear Customer, Since 13:00 GMT-5. The problem has been solved, BRE-B in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating May 08, 2026, 01:05 AM UTC
Dear Customer Since 19:40 GMT - 5 we are having problems with BRE-B in COLOMBIA for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 09, 2026, 08:10 PM UTC
Dear Customer, Since 13:00 GMT-5. The problem has been solved, BRE-B in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
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