PayU Latam incident

Degradation with Payment IZIPAY PERU

Resolved after 23 hours 49 minutes, affecting Izipay (Procesos MC) Mastercard and Izipay (Procesos MC) Amex and 1 more, on June 11, 2026.

resolved Jun 12, 2026, 01:47 PM UTC

Dear Customer, The incident has been resolved, IZIPAY in PERU for the PayU platform in the last 890 minutes is operating. Sincerely, PayU customer service.

Started
Jun 11, 2026, 01:58 PM UTC
Resolved
Jun 12, 2026, 01:47 PM UTC
Duration
23h 49m
Detected by Pingoru
Jun 11, 2026, 01:58 PM UTC

Affected components

Izipay (Procesos MC) MastercardIzipay (Procesos MC) AmexIzipay (Procesos MC) Visa

Update timeline

  1. investigating Jun 11, 2026, 01:58 PM UTC

    Dear Customer Since 2:35 Hours GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions decrease with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

  2. resolved Jun 12, 2026, 01:47 PM UTC

    Dear Customer, The incident has been resolved, IZIPAY in PERU for the PayU platform in the last 890 minutes is operating. Sincerely, PayU customer service.

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