Resolved after 1 hour 2 minutes, affecting Prisma Mastercard and Prisma Naranja and 1 more, on September 23, 2026.
Dear Customer, Since 15:56 hrs. the problem has been solved,PRISMA AR in ARGENTINA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating Sep 23, 2026, 08:42 PM UTC
Dear Customer Since September 23, 2026 at 14:39:00 UTC -5 (Colombia's time) we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Sep 23, 2026, 09:44 PM UTC
Dear Customer, Since 15:56 hrs. the problem has been solved,PRISMA AR in ARGENTINA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
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