PayU Latam incident

Degradation with Payment YAPE in PERU

Resolved after 2 hours 51 minutes, affecting YAPE, on May 19, 2026.

resolved May 19, 2026, 09:59 AM UTC

Dear Customer, Since 04:30 GMT-5 the problem has been solved,YAPE in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

Started
May 19, 2026, 07:07 AM UTC
Resolved
May 19, 2026, 09:59 AM UTC
Duration
2h 51m
Detected by Pingoru
May 19, 2026, 07:07 AM UTC

Affected components

YAPE

Update timeline

  1. investigating May 19, 2026, 07:07 AM UTC

    Dear Customer Since 01:40 GMT - 5 we are having problems with YAPE in PERU for PayU platform, declined transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

  2. resolved May 19, 2026, 09:59 AM UTC

    Dear Customer, Since 04:30 GMT-5 the problem has been solved,YAPE in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

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