PayU Latam incident

Degradation with Payment NEQUI in COLOMBIA

Minor Ongoing View vendor source →

PayU Latam is currently experiencing a minor incident affecting Nequi, which began 2h ago. The vendor's full update timeline is below.

Started
May 09, 2026, 09:44 PM UTC
Resolved
Ongoing
Duration
● 1h 55m
Detected by Pingoru
May 09, 2026, 09:44 PM UTC

Affected components

Nequi

Update timeline

  1. investigating May 09, 2026, 09:44 PM UTC

    Dear Customer Since 15:30 GMT - 5 we are having problems with NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.