PayU Latam experienced a minor incident on May 9, 2026 affecting Nequi, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 09, 2026, 09:44 PM UTC
Dear Customer Since 15:30 GMT - 5 we are having problems with NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 09, 2026, 11:54 PM UTC
Dear Customer, Since 17:30 GMT-5 the problem has been solved, NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.