Resolved after 6 hours 7 minutes, affecting Transbank Crédito Visa and Transbank Crédito Amex and 1 more, on September 8, 2026.
Dear Customer, The incident has been resolved, TRANSBANK MALL in CHILE for the PayU platform in the last 24 minutes is operating. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating Sep 08, 2026, 11:04 PM UTC
Dear Customer Since September 08, 2026 at 16:044:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing with TRANSBANK MALL in CHILE, for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service
- resolved Sep 09, 2026, 05:11 AM UTC
Dear Customer, The incident has been resolved, TRANSBANK MALL in CHILE for the PayU platform in the last 24 minutes is operating. Sincerely, PayU customer service.
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