PayU Latam incident

Degradation with Payment ACH-PSE in COLOMBIA

Minor Resolved View vendor source →

PayU Latam experienced a minor incident on May 12, 2026 affecting ACH-PSE, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 11:52 AM UTC
Resolved
May 12, 2026, 12:45 PM UTC
Duration
52m
Detected by Pingoru
May 12, 2026, 11:52 AM UTC

Affected components

ACH-PSE

Update timeline

  1. investigating May 12, 2026, 11:52 AM UTC

    Dear Customer Since 06:47 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

  2. resolved May 12, 2026, 12:45 PM UTC

    Dear Customer, Since 07:34 GMT-5. The problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.