PayU Latam incident
Degradation with Payment BANCOLOMBIA BANK in COLOMBIA
Resolved after 30 minutes, affecting Bancolombia Bank, on May 22, 2026.
Dear Customer, Since 18:25 GMT-5 the problem has been solved, BANCOLOMBIA BANK in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating May 22, 2026, 11:08 PM UTC
Dear Customer Since 17:30 GMT - 5 we are having problems with BANCOLOMBIA BANK in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 22, 2026, 11:38 PM UTC
Dear Customer, Since 18:25 GMT-5 the problem has been solved, BANCOLOMBIA BANK in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
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