There were 11 Olo outages since February 19, 2026 totaling 14h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.
We are seeing Paymentech transactions return to normal and continue to monitor the situation.
This incident has been resolved.
We're detecting elevated errors processing payments through NCR. Ordering may be affected at locations using NCR as their payment provider.
NCR has identified the cause and is making the necessary changes to resolve the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently investigating an issue that would impact a customer's ability to submit an order down to the point of sale. A small percentage of order validation and submission attempts will fail.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Paytronix has identified an issue on their end. https://hospitality.theaccessgroup-status.com/incidents/836704
We are seeing Paytronix transactions return to normal and continue to monitor the situation.
This incident has been resolved.
Due to emergency maintenance, we will be briefly taking the platform offline. We expect this will happen in the next 20 - 30 minutes.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. No ordering impact was observed during this time.
We are currently investigating increased delays in processing Eighty Sixing requests. Changes to menu item availability may not immediately be reflected in the menu.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're detecting elevated errors processing payments through FreedomPay. Olo ordering and POS payments may be affected at locations using FreedomPay as their payment gateway.
We're seeing Freedompay transactions return to normal and continue to monitor the situation.
This incident has been resolved.
We're detecting elevated errors processing payments through Olo Pay (Stripe). Ordering may be affected at locations using Olo Pay (Stripe) as their payment provider.
Olo Pay (Stripe) has identified an issue on their end.
We are seeing Olo Pay (Stripe) transactions return to normal and continue to monitor the situation.
This incident has been resolved.
We are investigating a disruption in ordering capabilities and will provide updates as they become available.
A fix has been implemented and ordering rates have recovered. We are actively monitoring at this time.
This incident has been resolved.
We are experiencing a service disruption with Uber Eats that would cause problems with Rails orders. We will provide updates as they become available.
We are seeing Uber ordering return to normal. We are continuing to monitor.
This incident has been resolved.
We're detecting elevated errors processing orders through Qu POS. Ordering may be affected at locations using Qu POS as their point of sale provider.
The issue has been identified by Qu POS. We are still seeing broad ordering impact with some degree of recovery. Still monitoring the situation.
We're seeing full recovery and will continue to monitor.
This incident has been resolved.
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