Olo Outage History
Olo is up right nowPingoru has recorded 78 incidents for Olo: 68 in the last 12 months and 15 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 3 of 720 (0%) |
| May 2026 | 6 | 16 of 744 (2%) |
| June 2026 | 10 | 19 of 720 (3%) |
| July 2026 | 6 | 11 of 744 (1%) |
| August 2026 | 3 | 11 of 744 (2%) |
| September 2026 | 5 | 21 of 720 (3%) |
| October 2026 | 5 | 6 of 744 (1%) |
| November 2026 | 2 | 36 of 82 (44%) |
Incidents, newest first
Minor November 1, 2026 Payment Processor Issues: Givex 18h 20m Payment Processing Partners
Started Nov 01, 2026, 06:25 PM UTC· resolved Nov 02, 2026, 12:45 PM UTC
- investigating Nov 01, 2026, 06:25 PM UTC
We're detecting elevated errors processing gift card balance checks and payments through Givex. Ordering may be affected at locations using Givex gift cards, and some guests may experience slow loading of payment options at checkout. Other payment methods are working normally.
- monitoring Nov 01, 2026, 06:45 PM UTC
We are seeing Givex transactions return to normal and continue to monitor the situation to confirm full recovery.
- monitoring Nov 01, 2026, 06:46 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 02, 2026, 12:45 PM UTC
Gift card balance checks and payments through our Givex integration are operating normally. This incident has been resolved.
Minor November 1, 2026 Menu Export Delays 9h 17m Menu Exports
Started Nov 01, 2026, 08:13 AM UTC· resolved Nov 01, 2026, 05:30 PM UTC
- investigating Nov 01, 2026, 08:13 AM UTC
We are investigating the issue.
- monitoring Nov 01, 2026, 10:49 AM UTC
We are monitoring increased delays in exporting menus. Menu updates may not be immediately reflected in Rails and 3rd party partners.
- resolved Nov 01, 2026, 05:30 PM UTC
The issue is now resolved.
Minor October 31, 2026 Payment Processor Issues: Givex 18h 36m Payment Processing Partners
Started Oct 31, 2026, 08:18 PM UTC· resolved Nov 01, 2026, 02:55 PM UTC
- investigating Oct 31, 2026, 08:18 PM UTC
We're detecting elevated errors processing payments through Givex. Ordering may be affected at locations using Givex as their payment provider.
- identified Oct 31, 2026, 08:20 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 31, 2026, 08:27 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 31, 2026, 08:28 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 31, 2026, 09:20 PM UTC
Some guests may also experience slow loading of payment options at checkout.
- identified Nov 01, 2026, 06:13 AM UTC
Gift card service through our Givex integration has started to recover, and some gift card balance checks and payments are succeeding again. Many are still failing, and guests at affected locations may still see slow loading of payment options at checkout. Other payment methods are working normally.
- monitoring Nov 01, 2026, 11:30 AM UTC
Gift card balance checks and payments through our Givex integration are succeeding again. We are monitoring to confirm full recovery.
- resolved Nov 01, 2026, 02:55 PM UTC
Gift card balance checks and payments through our Givex integration are operating normally. This incident has been resolved.
Minor October 17, 2026 Payment Gateway Issues: FreedomPay 49m POS Payments
Started Oct 17, 2026, 03:56 AM UTC· resolved Oct 17, 2026, 04:46 AM UTC
- investigating Oct 17, 2026, 03:56 AM UTC
We're detecting elevated errors processing payments through FreedomPay. POS payments may be affected at locations using FreedomPay as their payment gateway.
- resolved Oct 17, 2026, 04:46 AM UTC
This incident has been resolved.
Notice October 17, 2026 Payment Gateway Issues: FreedomPay 49m POS
Started Oct 17, 2026, 03:56 AM UTC· resolved Oct 17, 2026, 04:46 AM UTC
- investigating Oct 17, 2026, 03:56 AM UTC
We're detecting elevated errors processing payments through FreedomPay. POS payments may be affected at locations using FreedomPay as their payment gateway.
- resolved Oct 17, 2026, 04:46 AM UTC
This incident has been resolved.
Minor October 10, 2026 Scheduled Orders are Firing Late 1h 13m Scheduler
Started Oct 10, 2026, 04:46 PM UTC· resolved Oct 10, 2026, 05:59 PM UTC
- investigating Oct 10, 2026, 04:46 PM UTC
Scheduled orders are firing to the Point of Sale later than expected. We are investigating the issue and will provide updates as they become available.
- investigating Oct 10, 2026, 05:12 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 10, 2026, 05:37 PM UTC
We have implemented a fix and are now seeing scheduled orders firing. We are continuing to monitor the situation.
- resolved Oct 10, 2026, 05:59 PM UTC
This incident has been resolved.
Major October 10, 2026 Scheduled Orders are Firing Late 1h 13m Scheduler
Started Oct 10, 2026, 04:46 PM UTC· resolved Oct 10, 2026, 05:59 PM UTC
- investigating Oct 10, 2026, 04:46 PM UTC
Scheduled orders are firing to the Point of Sale later than expected. We are investigating the issue and will provide updates as they become available.
- investigating Oct 10, 2026, 05:12 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 10, 2026, 05:37 PM UTC
We have implemented a fix and are now seeing scheduled orders firing. We are continuing to monitor the situation.
- resolved Oct 10, 2026, 05:59 PM UTC
This incident has been resolved.
Minor September 27, 2026 Payment Processor Issues: Stripe 20m Payment Processing Partners
Started Sep 27, 2026, 01:09 AM UTC· resolved Sep 27, 2026, 01:29 AM UTC
- identified Sep 27, 2026, 01:09 AM UTC
Stripe has identified an issue on their end.
- resolved Sep 27, 2026, 01:29 AM UTC
This incident has been resolved.
Minor September 27, 2026 Dispatch Service Disruption: DoorDash 2h 48m Dispatch Partners
Started Sep 27, 2026, 12:48 AM UTC· resolved Sep 27, 2026, 03:36 AM UTC
- investigating Sep 27, 2026, 12:48 AM UTC
We are experiencing a service disruption with DoorDash that would cause problems with Dispatch. We will provide updates as they become available.
- identified Sep 27, 2026, 01:30 AM UTC
DoorDash has acknowledged the disruption. We will provide updates as they become available.
- monitoring Sep 27, 2026, 03:19 AM UTC
The DoorDash disruption has subsided, and we are monitoring the results.
- resolved Sep 27, 2026, 03:36 AM UTC
This incident has been resolved.
Minor September 16, 2026 Payment Gateway Issues: FreedomPay And ApplePay 16h 25m Payment Processing Partners
Started Sep 16, 2026, 09:27 PM UTC· resolved Sep 17, 2026, 01:53 PM UTC
- investigating Sep 16, 2026, 09:27 PM UTC
We're detecting elevated errors processing payments through FreedomPay and ApplePay. Ordering may be affected at locations using FreedomPay as their payment gateway
- investigating Sep 17, 2026, 12:22 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 17, 2026, 01:32 PM UTC
We're seeing Freedompay and ApplePay transactions return to normal and continue to monitor the situation.
- resolved Sep 17, 2026, 01:53 PM UTC
This incident has been resolved.
Minor September 16, 2026 Payment Processor Issues: Paymentech 33m Payment Processing Partners
Started Sep 16, 2026, 06:51 PM UTC· resolved Sep 16, 2026, 07:25 PM UTC
- investigating Sep 16, 2026, 06:51 PM UTC
We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.
- investigating Sep 16, 2026, 07:02 PM UTC
We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.
- monitoring Sep 16, 2026, 07:15 PM UTC
We are seeing Paymentech transactions return to normal and continue to monitor the situation.
- resolved Sep 16, 2026, 07:25 PM UTC
This incident has been resolved.
Minor September 1, 2026 Menu image partner disruption 1h 16m Content Delivery Network
Started Sep 01, 2026, 05:36 PM UTC· resolved Sep 01, 2026, 06:53 PM UTC
- investigating Sep 01, 2026, 05:36 PM UTC
We are investigating elevated rendering errors with our menu image provider. Some menu images may not render correctly during this time. We will provide updates as they become available.
- identified Sep 01, 2026, 05:57 PM UTC
Our image provider has notified us that they are aware of the issue and are putting mitigations in place. We will provide further updates as they become available.
- monitoring Sep 01, 2026, 06:33 PM UTC
Rendering errors have recovered and we are actively monitoring at this time.
- monitoring Sep 01, 2026, 06:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 01, 2026, 06:53 PM UTC
This incident has been resolved.
Minor August 26, 2026 Some reporting data is delayed 4h 23m Dashboard, Reporting
Started Aug 26, 2026, 11:29 AM UTC· resolved Aug 26, 2026, 03:52 PM UTC
- investigating Aug 26, 2026, 11:29 AM UTC
We are investigating an issue with our data pipelines which may cause outdated data in parts of Dashboard and reporting.
- monitoring Aug 26, 2026, 03:28 PM UTC
A fix has been implemented and we are monitoring the results. Some reports and dashboards will be stale, we are quickly processing through the data. We will provide updates as they become available.
- resolved Aug 26, 2026, 03:52 PM UTC
Our data pipelines have completed processing and both reports and dashboards are up to date. This incident has been resolved.
Minor August 22, 2026 Some reporting data is delayed 6h 52m Dashboard, Reporting
Started Aug 22, 2026, 08:45 PM UTC· resolved Aug 23, 2026, 03:38 AM UTC
- investigating Aug 22, 2026, 08:45 PM UTC
We are investigating an issue with our data pipelines which may cause outdated data in parts of Dashboard and reporting.
- investigating Aug 22, 2026, 08:49 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 22, 2026, 08:53 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 23, 2026, 12:14 AM UTC
We continue to see progress processing the data pipeline backlog. We are continuing to monitor for any further issues.
- resolved Aug 23, 2026, 03:38 AM UTC
The Issue with our data pipelines has been resolved, both Dashboard and reporting data is up to date.
Notice August 22, 2026 Some reporting data is delayed 6h 52m Dashboard, Reporting
Started Aug 22, 2026, 08:45 PM UTC· resolved Aug 23, 2026, 03:38 AM UTC
- investigating Aug 22, 2026, 08:45 PM UTC
We are investigating an issue with our data pipelines which may cause outdated data in parts of Dashboard and reporting.
- identified Aug 22, 2026, 08:49 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 22, 2026, 08:53 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 23, 2026, 12:14 AM UTC
We continue to see progress processing the data pipeline backlog. We are continuing to monitor for any further issues.
- resolved Aug 23, 2026, 03:38 AM UTC
The Issue with our data pipelines has been resolved, both Dashboard and reporting data is up to date.
Minor July 14, 2026 Some reporting data is delayed 1h 48m Dashboard, Reporting
Started Jul 14, 2026, 04:06 PM UTC· resolved Jul 14, 2026, 05:54 PM UTC
- investigating Jul 14, 2026, 04:06 PM UTC
We are investigating an issue with our data pipelines which may cause outdated data in parts of Dashboard and reporting.
- investigating Jul 14, 2026, 04:06 PM UTC
We are continuing to investigate this issue.
- resolved Jul 14, 2026, 05:54 PM UTC
The Issue with our data pipelines has been resolved, both Dashboard and reporting data is up to date.
Minor July 13, 2026 Menu Eighty Sixing Processing Delays 2h Eighty Sixing
Started Jul 13, 2026, 04:48 PM UTC· resolved Jul 13, 2026, 06:48 PM UTC
- identified Jul 13, 2026, 04:48 PM UTC
Menu Eighty Sixing events are processing slower than normal, the issue has been identified and a fix is being implemented.
- monitoring Jul 13, 2026, 05:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 13, 2026, 06:48 PM UTC
Menu Eighty Sixing processes are functioning normally, this incident has been resolved.
Minor July 11, 2026 Menu Eighty Sixing Processing Delays 2h 36m Eighty Sixing
Started Jul 11, 2026, 02:22 AM UTC· resolved Jul 11, 2026, 04:59 AM UTC
- investigating Jul 11, 2026, 02:22 AM UTC
We're investigating issues with Menu Eighty Sixing. We will provide updates as they become available.
- monitoring Jul 11, 2026, 02:49 AM UTC
We're observing Eighty Sixing events processing through our systems, brands might experience some delays while we work through the backlog of events. Engineers are actively monitoring this issue, we'll provide updates as they become available.
- resolved Jul 11, 2026, 04:59 AM UTC
Eighty Sixing events are now processing through our systems as expected, this incident has been resolved.
Minor July 10, 2026 Elevated Error Rates on Automations 1h 41m Automations
Started Jul 10, 2026, 05:34 PM UTC· resolved Jul 10, 2026, 07:15 PM UTC
- investigating Jul 10, 2026, 05:34 PM UTC
Automations is experiencing elevated error rates linked to an ongoing upstream provider event.
- investigating Jul 10, 2026, 06:18 PM UTC
Upstream issues have been resolved and we are in the process of restoring our services to a good state
- monitoring Jul 10, 2026, 06:37 PM UTC
Restoring services complete and we are monitoring the results.
- resolved Jul 10, 2026, 07:15 PM UTC
This incident has been resolved.
Major July 4, 2026 Ordering Disruption 2h 42m Switchboard
Started Jul 04, 2026, 11:53 PM UTC· resolved Jul 05, 2026, 02:35 AM UTC
- investigating Jul 04, 2026, 11:53 PM UTC
We are investigating a disruption in ordering capabilities for Switchboard and will provide updates as they become available.
- monitoring Jul 05, 2026, 12:05 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 05, 2026, 02:35 AM UTC
This incident has been resolved.
Notice July 4, 2026 Ordering Disruption 2h 42m Switchboard
Started Jul 04, 2026, 11:53 PM UTC· resolved Jul 05, 2026, 02:35 AM UTC
- investigating Jul 04, 2026, 11:53 PM UTC
We are investigating a disruption in ordering capabilities for Switchboard and will provide updates as they become available.
- monitoring Jul 05, 2026, 12:05 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 05, 2026, 02:35 AM UTC
This incident has been resolved.
Minor June 29, 2026 Elevated API Errors 1h 12m Ordering API
Started Jun 29, 2026, 12:16 AM UTC· resolved Jun 29, 2026, 01:28 AM UTC
- investigating Jun 29, 2026, 12:16 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- investigating Jun 29, 2026, 12:28 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 29, 2026, 12:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2026, 01:28 AM UTC
This incident has been resolved.
Major June 29, 2026 Elevated API Errors 1h 12m Ordering API
Started Jun 29, 2026, 12:16 AM UTC· resolved Jun 29, 2026, 01:28 AM UTC
- investigating Jun 29, 2026, 12:16 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- identified Jun 29, 2026, 12:28 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 29, 2026, 12:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2026, 01:28 AM UTC
This incident has been resolved.
Major June 28, 2026 DoorDash Service Disruption 2h 33m Rails Partners
Started Jun 28, 2026, 10:51 PM UTC· resolved Jun 29, 2026, 01:25 AM UTC
- investigating Jun 28, 2026, 10:51 PM UTC
We are experiencing a service disruption with DoorDash that would cause problems with Rails orders. We will provide updates as they become available.
- investigating Jun 28, 2026, 11:24 PM UTC
We are experiencing a service disruption with DoorDash that would cause problems with Rails orders and Courier Status updates. We will provide updates as they become available.
- monitoring Jun 29, 2026, 12:30 AM UTC
Service with DoorDash has returned to normal and we are actively monitoring at this time.
- resolved Jun 29, 2026, 01:25 AM UTC
This incident has been resolved.
Minor June 21, 2026 Point of Sale Partner Issues: NCR Cloud 2h 39m Ordering API, Serve, Switchboard, Point of Sale Partners
Started Jun 21, 2026, 07:42 PM UTC· resolved Jun 21, 2026, 10:21 PM UTC
- investigating Jun 21, 2026, 07:42 PM UTC
We're detecting elevated errors processing orders through NCR Cloud. Ordering may be affected at locations using NCR Cloud as their point of sale provider.
- monitoring Jun 21, 2026, 10:03 PM UTC
We are seeing orders being processed successfully through NCR. We are continuing to monitor the situation.
- resolved Jun 21, 2026, 10:21 PM UTC
This incident has been resolved.