Olo Outage History

We are experiencing a service disruption with DoorDash that would cause problems with Rails orders. We will provide updates as they become available.

We are continuing to investigate this issue.

We are experiencing a service disruption with Postmates that would cause problems with Dispatch. We will provide updates as they become available.

We are investigating a known issue with the Serve iOS and Android app, we will provide updates as they become available.

We are continuing to investigate the issue, we will provide updates as they become available.

We are experiencing a service disruption with Doordash that would cause problems with Dispatch. We will provide updates as they become available.

We are investigating an issue with our data pipelines which may cause outdated data in parts of Dashboard and reporting.

We're currently investigating an issue generating short links in Switchboard. Users may experience errors when attempting to pay with SMS. Operators should use Pay by Email as a workaround. We will provide updates as they become available.

We are continuing to investigate this issue.

We are investigating a disruption in ordering capabilities due to an AWS outage and will provide updates as they become available.

We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.

We're detecting elevated errors processing payments through NCR. Ordering may be affected at locations using NCR as their payment provider.

We're currently investigating an issue that would impact a customer's ability to submit an order down to the point of sale. A small percentage of order validation and submission attempts will fail.

We are currently investigating increased delays in processing Eighty Sixing requests. Changes to menu item availability may not immediately be reflected in the menu.

We're detecting elevated errors processing payments through Olo Pay (Stripe). Ordering may be affected at locations using Olo Pay (Stripe) as their payment provider.

We're detecting elevated errors processing orders through Qu POS. Ordering may be affected at locations using Qu POS as their point of sale provider.

We are experiencing a service disruption that would cause problems with some features of Dashboard. Recently placed orders may not appear in Account Management or House Account Invoicing. We will provide updates as they become available.

We are investigating an issue which may prevent House Account and Tax Exempt status from appearing in the customer search view. We will provide an update when we have more information.

We're detecting elevated errors processing payments through Fiserv Rapid Connect. Ordering may be affected at locations using Fiserv Rapid Connect as their payment provider.

We're currently detecting issues with our provider Cloudflare. The result is an inability to use critical ordering and order management tools at this time. We're working to better understand and resolve the situation.

We are observing a disruption in Olo Borderless account logins and/or sign-ups at this time. Users may not be able to log in to their Olo Borderless accounts, or sign-up for new accounts. We will provide updates as they become available.

We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.

We're detecting elevated errors processing payments through FreedomPay. Ordering may be affected at locations using FreedomPay as their payment provider.