Olo incident

Scheduled Orders are Firing Late

Major Resolved View vendor source →

Olo experienced a major incident on October 10, 2026 affecting Scheduler, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2026, 04:46 PM UTC
Resolved
Oct 10, 2026, 05:59 PM UTC
Duration
1h 13m
Detected by Pingoru
Oct 10, 2026, 04:46 PM UTC

Affected components

Scheduler

Update timeline

  1. investigating Oct 10, 2026, 04:46 PM UTC

    Scheduled orders are firing to the Point of Sale later than expected. We are investigating the issue and will provide updates as they become available.

  2. investigating Oct 10, 2026, 05:12 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 10, 2026, 05:37 PM UTC

    We have implemented a fix and are now seeing scheduled orders firing. We are continuing to monitor the situation.

  4. resolved Oct 10, 2026, 05:59 PM UTC

    This incident has been resolved.