Olo experienced a minor incident on September 16, 2026 affecting Payment Processing Partners, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Processing Partners
Update timeline
- investigating Sep 16, 2026, 06:51 PM UTC
We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.
- investigating Sep 16, 2026, 07:02 PM UTC
We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.
- monitoring Sep 16, 2026, 07:15 PM UTC
We are seeing Paymentech transactions return to normal and continue to monitor the situation.
- resolved Sep 16, 2026, 07:25 PM UTC
This incident has been resolved.