Olo experienced a major incident on June 28, 2026 affecting Rails Partners, lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Rails Partners
Update timeline
- investigating Jun 28, 2026, 10:51 PM UTC
We are experiencing a service disruption with DoorDash that would cause problems with Rails orders. We will provide updates as they become available.
- investigating Jun 28, 2026, 11:24 PM UTC
We are experiencing a service disruption with DoorDash that would cause problems with Rails orders and Courier Status updates. We will provide updates as they become available.
- monitoring Jun 29, 2026, 12:30 AM UTC
Service with DoorDash has returned to normal and we are actively monitoring at this time.
- resolved Jun 29, 2026, 01:25 AM UTC
This incident has been resolved.