- Detected by Pingoru
- Oct 29, 2025, 07:57 PM UTC
- Resolved
- Oct 29, 2025, 08:30 PM UTC
- Duration
- 32m
Affected: Point of Sale Partners
Timeline · 3 updates
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identified Oct 29, 2025, 07:57 PM UTC
We have identified an issue with our Brink POS integration causing pickup times to be incorrect in the POS. Customers using the Brink POS integration may see some orders held in Brink with an incorrect pickup time. Impacted orders can be fired manually from the Future Orders page within the Brink POS.
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monitoring Oct 29, 2025, 08:08 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 29, 2025, 08:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 21, 2025, 01:05 PM UTC
- Resolved
- Oct 21, 2025, 01:31 PM UTC
- Duration
- 26m
Affected: Serve
Timeline · 3 updates
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investigating Oct 21, 2025, 01:05 PM UTC
We are receiving reports that some Olo-hosted websites are failing to load. We are investigating and will provide updates as they become available.
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monitoring Oct 21, 2025, 01:20 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 21, 2025, 01:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 06:16 PM UTC
- Resolved
- Oct 20, 2025, 07:56 PM UTC
- Duration
- 1h 40m
Affected: Point of Sale Partners
Timeline · 3 updates
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investigating Oct 20, 2025, 06:16 PM UTC
We're detecting elevated errors processing orders through SimphonyCloud. Ordering may be affected at locations using SimphonyCloud as their point of sale provider.
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monitoring Oct 20, 2025, 07:27 PM UTC
We are beginning to see error rates recover. We are actively monitoring and will provide updates as the situation progresses.
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resolved Oct 20, 2025, 07:56 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 05:50 PM UTC
- Resolved
- Oct 20, 2025, 08:17 PM UTC
- Duration
- 2h 27m
Affected: Borderless
Timeline · 4 updates
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investigating Oct 20, 2025, 05:50 PM UTC
We are observing a disruption in Olo Accounts logins and/or sign-ups at this time. Users may not be able to log in to their Olo accounts, or sign-up for new accounts. We will provide updates as they become available.
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monitoring Oct 20, 2025, 06:28 PM UTC
We have identified and are actively monitoring a disruption in Olo Accounts logins and/or sign-ups at this time. Users may not be able to log in to their Olo accounts, or sign-up for new accounts. We will provide updates as they become available.
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monitoring Oct 20, 2025, 07:33 PM UTC
We are seeing recovery and will continue to actively monitor the situation.
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resolved Oct 20, 2025, 08:17 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 05:03 PM UTC
- Resolved
- Oct 20, 2025, 11:19 PM UTC
- Duration
- 6h 16m
Affected: Loyalty Partners
Timeline · 5 updates
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investigating Oct 20, 2025, 05:03 PM UTC
We are experiencing errors communicating with a number of loyalty partners. Users may be unable to log in or use points or rewards with placed orders. Currently the impacted partners include Punchh, Cheetah Digital, Marigold, SessionM, and Fishbowl. We will continue to provide regular updates as the situation progresses.
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monitoring Oct 20, 2025, 06:01 PM UTC
We are experiencing errors communicating with a number of loyalty partners. Users may be unable to log in or use points or rewards with placed orders. Currently the impacted partners include Punchh, Cheetah Digital, Marigold, SessionM, and Fishbowl. We are actively monitoring and will continue to provide regular updates as the situation progresses.
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monitoring Oct 20, 2025, 07:50 PM UTC
We are beginning to see error rates recover for some loyalty partners. We are actively monitoring and will continue to provide regular updates as the situation progresses.
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monitoring Oct 20, 2025, 09:22 PM UTC
We are continuing to see error rates recover for most loyalty partners. We are actively monitoring and will continue to provide regular updates as the situation progresses.
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resolved Oct 20, 2025, 11:19 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 02:54 PM UTC
- Resolved
- Oct 21, 2025, 01:18 AM UTC
- Duration
- 10h 23m
Affected: Point of Sale Partners
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 01:42 PM UTC
- Resolved
- Oct 20, 2025, 11:52 PM UTC
- Duration
- 10h 10m
Affected: DashboardReporting
Timeline · 7 updates
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investigating Oct 20, 2025, 01:42 PM UTC
We are investigating a delay in reporting and loading of Catering accounts within Dashboard due to issues with a downstream vendor, we will provide updates as they become available.
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investigating Oct 20, 2025, 02:43 PM UTC
We are continuing to investigate this issue.
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investigating Oct 20, 2025, 02:45 PM UTC
We are continuing to investigate this issue.
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identified Oct 20, 2025, 04:16 PM UTC
We are still observing delays in reporting and loading of Catering accounts within Dashboard due to issues with a downstream vendor, we will provide updates as they become available.
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identified Oct 20, 2025, 07:20 PM UTC
We are still observing delays in reporting and loading of Catering accounts within Dashboard due to issues with a downstream vendor, we will provide updates as they become available.
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monitoring Oct 20, 2025, 09:09 PM UTC
Issues with a downstream vendor are stabilizing, we will continue to the monitor results and provide updates as they become available.
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resolved Oct 20, 2025, 11:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 07:30 AM UTC
- Resolved
- Oct 20, 2025, 07:30 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Oct 20, 2025, 02:03 PM UTC
Early this morning (10/20) there was a major outage with one of our service providers (AWS) that led to a disruption in a handful of our core systems. During this period of time, while we were able to adequately and quickly capture orders, several downstream systems were severely impacted and experienced major delays in processing. From approximately 3:26 AM ET - 4:32 AM ET and 4:44 AM ET - 4:50 AM ET, customers could expect to see delays in receiving Order Closed events emitted from our Webhooks, general Webhook delays, inability to schedule future orders, inability to log into an Olo Account, and a delay in scheduled orders being fired down to the point of sale. As of 4:50 AM ET our systems are fully caught up and are expected to be in fully working order.
Read the full incident report →
- Detected by Pingoru
- Oct 16, 2025, 03:03 PM UTC
- Resolved
- Oct 16, 2025, 03:50 PM UTC
- Duration
- 47m
Affected: Dashboard
Timeline · 3 updates
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investigating Oct 16, 2025, 03:03 PM UTC
We're currently investigating an issue which may prevent loading of Menu Audit Logs for some customers in Dashboard. We will provide updates as they become available.
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monitoring Oct 16, 2025, 03:34 PM UTC
The issue has been identified and a fix has been implemented. Users who continue to receive an error should attempt to clear their browser cache and refresh the page.
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resolved Oct 16, 2025, 03:50 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 13, 2025, 03:20 PM UTC
- Resolved
- Oct 13, 2025, 04:56 PM UTC
- Duration
- 1h 35m
Affected: Expo
Timeline · 3 updates
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investigating Oct 13, 2025, 03:20 PM UTC
We are investigating a service disruption with our automatic printing service. We will provide updates as they become available.
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monitoring Oct 13, 2025, 04:39 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 13, 2025, 04:56 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 30, 2025, 06:31 PM UTC
- Resolved
- Sep 30, 2025, 07:26 PM UTC
- Duration
- 55m
Affected: Payment Processing Partners
Timeline · 3 updates
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investigating Sep 30, 2025, 06:31 PM UTC
We're detecting elevated errors processing payments through Spreedly. Ordering may be affected at locations using Spreedly as a payment gateway.
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monitoring Sep 30, 2025, 07:17 PM UTC
Spreedly has put a fix in place and we are monitoring the results.
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resolved Sep 30, 2025, 07:26 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 11, 2025, 05:23 PM UTC
- Resolved
- Sep 11, 2025, 07:19 PM UTC
- Duration
- 1h 55m
Affected: Ordering APIServeMobile App Ordering
Timeline · 4 updates
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investigating Sep 11, 2025, 05:23 PM UTC
We are investigating a disruption in ordering capabilities for Omnivore API users, we will provide updates as they become available.
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identified Sep 11, 2025, 05:59 PM UTC
We have partially restored some traffic to Omnivore API. We are still working on full resolution and stabilization, we will provide updates as they become available.
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monitoring Sep 11, 2025, 06:51 PM UTC
SimphonyCloud ordering traffic is returning to normal and we are continuing to monitor for any additional impact.
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resolved Sep 11, 2025, 07:19 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2025, 02:53 PM UTC
- Resolved
- Sep 03, 2025, 03:09 PM UTC
- Duration
- 16m
Affected: Ordering APIServe
Timeline · 2 updates
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monitoring Sep 03, 2025, 02:53 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 03, 2025, 03:09 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 31, 2025, 12:37 PM UTC
- Resolved
- Aug 31, 2025, 02:13 PM UTC
- Duration
- 1h 36m
Affected: Payment Processing Partners
Timeline · 4 updates
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investigating Aug 31, 2025, 12:37 PM UTC
We're detecting elevated errors processing transactions through Worldpay MercPay Webservices and VantivExpress. Ordering may be affected at locations using Worldpay MercPay Webservices or VantivExpress as their payment provider.
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identified Aug 31, 2025, 12:40 PM UTC
WorldPay has acknowledged the disruption and is investigating.
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monitoring Aug 31, 2025, 02:02 PM UTC
Errors have recovered and we are actively monitoring at this time.
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resolved Aug 31, 2025, 02:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 29, 2025, 07:59 PM UTC
- Resolved
- Sep 08, 2025, 10:23 PM UTC
- Duration
- 10d 2h
Affected: Loyalty Partners
Timeline · 4 updates
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investigating Aug 29, 2025, 07:59 PM UTC
There is an intermittent issue impacting some loyalty orders through the Olo <> Thanx integration. A small subset of guests may experience order failures due to “loyalty response timeouts". Thanx and Olo are actively engaged at the highest levels to resolve this. We will provide updates as we learn more. You can continue to track this issue on the Thanx Status page status.thanx.com or continue to monitor here.
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monitoring Sep 02, 2025, 09:07 PM UTC
The intermittent errors through the Olo <> Thanx integration have subsided substantially over the last 72 hours, we're currently observing normal behavior between the systems and continue to monitor the situation. Thanx and Olo are still actively engaged at the highest levels to resolve this. We will provide updates as we learn more. You can continue to track this issue on the Thanx Status page status.thanx.com or continue to monitor here.
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monitoring Sep 05, 2025, 09:47 PM UTC
The intermittent errors through the Olo <> Thanx integration have subsided substantially over the last week, we're still observing improved behavior between the systems and continue to monitor the situation. Thanx and Olo are still actively engaged at the highest levels to resolve this. We will provide updates as we learn more. You can continue to track this issue on the Thanx Status page status.thanx.com or continue to monitor here.
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resolved Sep 08, 2025, 10:23 PM UTC
The Olo <> Thanx integration remains stable, this incident has been resolved. Thanx and Olo are still actively engaged at the highest levels to understand the root cause, we will provide updates to impacted merchants once investigations and analysis are completed.
Read the full incident report →
- Detected by Pingoru
- Aug 21, 2025, 02:11 PM UTC
- Resolved
- Aug 21, 2025, 03:09 PM UTC
- Duration
- 57m
Affected: Payment Processing Partners
Timeline · 4 updates
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investigating Aug 21, 2025, 02:11 PM UTC
We're detecting elevated errors processing payments through Olo Pay Kiosk. Ordering may be affected at locations using Olo Pay Kiosk as their payment provider.
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identified Aug 21, 2025, 02:33 PM UTC
Adyen has identified an issue on their end.
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monitoring Aug 21, 2025, 02:54 PM UTC
We are seeing Adyen transactions return to normal and continue to monitor the situation.
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resolved Aug 21, 2025, 03:09 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 19, 2025, 06:32 PM UTC
- Resolved
- Aug 20, 2025, 03:19 AM UTC
- Duration
- 8h 47m
Affected: Menu Services
Timeline · 6 updates
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investigating Aug 19, 2025, 06:32 PM UTC
We are investigating increased error rates reindexing menu changes. Users may see stale results in menu search from within Menu Admin.
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identified Aug 19, 2025, 07:13 PM UTC
The issue has been identified and a fix is being implemented. Users may see stale results in menu search from within Menu Admin.
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monitoring Aug 19, 2025, 08:42 PM UTC
A fix has been implemented and we are monitoring the results. Users may see stale results in menu search from within Menu Admin.
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monitoring Aug 19, 2025, 09:45 PM UTC
We are continuing to monitor the situation. Users may see stale results in menu search from within Menu Admin.
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monitoring Aug 20, 2025, 01:07 AM UTC
We are continuing to monitor the situation. Users may see stale results in menu search from within Menu Admin.
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resolved Aug 20, 2025, 03:19 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 17, 2025, 05:54 AM UTC
- Resolved
- Aug 17, 2025, 06:24 AM UTC
- Duration
- 29m
Affected: Loyalty Partners
Timeline · 3 updates
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identified Aug 17, 2025, 05:54 AM UTC
We are experiencing errors communicating with Punchh. Users may be unable to log in or use points or rewards with placed orders. See https://status.punchh.com/incidents/06prk1z208jc
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monitoring Aug 17, 2025, 06:04 AM UTC
Service with Punchh has returned to normal and we are actively monitoring at this time. See https://status.punchh.com/incidents/06prk1z208jc
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resolved Aug 17, 2025, 06:24 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 15, 2025, 05:10 PM UTC
- Resolved
- Aug 15, 2025, 05:51 PM UTC
- Duration
- 41m
Affected: Payment Processing Partners
Timeline · 3 updates
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investigating Aug 15, 2025, 05:10 PM UTC
We're detecting elevated errors processing transactions through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.
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monitoring Aug 15, 2025, 05:33 PM UTC
Errors have recovered and we are actively monitoring at this time.
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resolved Aug 15, 2025, 05:51 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 12, 2025, 11:46 PM UTC
- Resolved
- Aug 13, 2025, 12:29 AM UTC
- Duration
- 43m
Affected: Payment Processing Partners
Timeline · 3 updates
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investigating Aug 12, 2025, 11:46 PM UTC
We're detecting elevated errors processing payments through TSYS. Ordering may be affected at locations using TSYS as their payment provider.
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monitoring Aug 13, 2025, 12:18 AM UTC
We are seeing TSYS transactions return to normal and continue to monitor the situation.
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resolved Aug 13, 2025, 12:29 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2025, 05:11 PM UTC
- Resolved
- Jul 23, 2025, 08:00 PM UTC
- Duration
- 2h 49m
Affected: DashboardExpoWebhooks
Timeline · 5 updates
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identified Jul 23, 2025, 05:11 PM UTC
A subset of deliveries are not displaying their status updates. We've identified the issue and are working on a fix.
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identified Jul 23, 2025, 05:12 PM UTC
We are continuing to work on a fix for this issue.
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identified Jul 23, 2025, 05:16 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Jul 23, 2025, 07:48 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 23, 2025, 08:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 11, 2025, 10:55 PM UTC
- Resolved
- Jul 12, 2025, 02:01 AM UTC
- Duration
- 3h 5m
Affected: Loyalty Partners
Timeline · 5 updates
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investigating Jul 11, 2025, 10:55 PM UTC
We are experiencing errors communicating with Paytronix. Users may be unable to log in or use points or rewards with placed orders.
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identified Jul 11, 2025, 11:14 PM UTC
The issue has been identified and a fix is being implemented.
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identified Jul 11, 2025, 11:27 PM UTC
Paytronix has identified an issue on their end.
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monitoring Jul 12, 2025, 01:42 AM UTC
We are seeing Paytronix requests return to normal and continue to monitor the situation.
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resolved Jul 12, 2025, 02:01 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 09, 2025, 07:18 PM UTC
- Resolved
- Jul 10, 2025, 02:12 AM UTC
- Duration
- 6h 53m
Affected: Loyalty Partners
Timeline · 4 updates
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investigating Jul 09, 2025, 07:18 PM UTC
We are currently investigating this issue.
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identified Jul 09, 2025, 07:24 PM UTC
Paytronix has identified an issue on their end.
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monitoring Jul 09, 2025, 08:04 PM UTC
Service with Paytronix has returned to normal and we are actively monitoring at this time.
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resolved Jul 10, 2025, 02:12 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 07, 2025, 01:00 PM UTC
- Resolved
- Jul 07, 2025, 07:42 PM UTC
- Duration
- 6h 41m
Affected: Menu Services
Timeline · 4 updates
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monitoring Jul 07, 2025, 01:00 PM UTC
We are actively monitoring delays in processing menu updates. Changes may not immediately be reflected in the menu.
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monitoring Jul 07, 2025, 02:51 PM UTC
The system is steadily processing its backlog of changes, and we will continue to monitor the situation.
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monitoring Jul 07, 2025, 06:13 PM UTC
The system is steadily processing its backlog of changes, and we will continue to monitor the situation.
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resolved Jul 07, 2025, 07:42 PM UTC
This incident has been resolved.
Read the full incident report →
