Mono incident

Degraded Authentication on Connect Widget (Multiple Banks)

Critical Resolved View vendor source →

Mono experienced a critical incident on March 3, 2026 affecting GTBank and Access Bank and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2026, 04:18 PM UTC
Resolved
Mar 03, 2026, 05:16 PM UTC
Duration
58m
Detected by Pingoru
Mar 03, 2026, 04:18 PM UTC

Affected components

GTBankAccess BankZenith BankFidelity Bank

Update timeline

  1. identified Mar 03, 2026, 04:18 PM UTC

    We’ve identified an issue causing authentication failures for some users on the Connect widgets with the following banks: • GTBank • Access Bank • Union Bank • Zenith Bank • First Bank • Globus Bank • Fidelity Bank Our engineering team is working to resolve this, and we’ll share an update as soon as service is fully restored. We’re sorry for the inconvenience.

  2. resolved Mar 03, 2026, 05:16 PM UTC

    This incident has been resolved.