Mono experienced a critical incident on March 25, 2026 affecting BVN Lookup, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
BVN Lookup
Update timeline
- investigating Mar 25, 2026, 10:47 AM UTC
We are currently facing an issue with identity verification on our BVN legacy endpoint as users are unable to verify their BVN identity, and we are actively investigating the cause of this disruption. Our team is actively engaged in resolving this matter, and we're committed to providing timely updates as soon as we gather more information. We apologise for any inconvenience this may have caused and appreciate your patience and understanding.
- resolved Mar 25, 2026, 01:09 PM UTC
This incident has been resolved.