Mono experienced a critical incident on April 2, 2026 affecting BVN iGree and Mono Sweep, lasting 11h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 02, 2026, 08:15 AM UTC
We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when fetching the BVN details of your customers. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- investigating Apr 02, 2026, 08:46 AM UTC
We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when fetching the BVN details of your customers and when trying to create a Mono Sweep Mandate. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- resolved Apr 02, 2026, 07:34 PM UTC
This incident has been resolved.