Mono Outage History
Mono degraded · 2 active incidents · 8 long-running issues View live status →Pingoru has recorded 110 incidents for Mono: 103 in the last 12 months and 25 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 12 | 337 of 720 (47%) |
| May 2026 | 10 | 378 of 744 (51%) |
| June 2026 | 6 | 465 of 720 (65%) |
| July 2026 | 11 | 388 of 744 (52%) |
| August 2026 | 9 | 280 of 744 (38%) |
| September 2026 | 6 | 642 of 720 (89%) |
| October 2026 | 9 | 392 of 589 (67%) |
Incidents, newest first
Critical January 21, 2026 Direct Debit: Debit failures on some accounts 21d 1h Account debit
Started Jan 21, 2026, 11:01 AM UTC· resolved Feb 11, 2026, 12:35 PM UTC
- investigating Jan 21, 2026, 11:01 AM UTC
We are currently experiencing an issue with NIBSS that is impacting debit attempts for some accounts. As a result, you may receive “Do Not Honour” or “Unable to locate record” responses when processing debits. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- resolved Feb 11, 2026, 12:35 PM UTC
This incident has been resolved.
Minor December 17, 2025 CAC lookup downtime 7d 14h CAC Lookup
Started Dec 17, 2025, 05:42 PM UTC· resolved Dec 25, 2025, 07:45 AM UTC
- investigating Dec 17, 2025, 05:42 PM UTC
We are currently experiencing downtime with the CAC endpoint from our service provider. We sincerely apologize for any inconvenience this may cause. Our team is actively working on resolving the issue, and we will promptly provide an update once the service has been restored.
- resolved Dec 25, 2025, 07:45 AM UTC
This incident has been resolved.
Minor December 11, 2025 Direct Debit: Kuda Bank Downtime 6d 22h Account debit
Started Dec 11, 2025, 08:59 AM UTC· resolved Dec 18, 2025, 07:07 AM UTC
- investigating Dec 11, 2025, 08:59 AM UTC
We are currently experiencing downtime from Kuda Bank, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit. We sincerely apologize for any inconvenience this may cause and are actively working with the team to resolve it. We will provide updates as soon as the service is fully restored.
- monitoring Dec 15, 2025, 12:52 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Dec 18, 2025, 07:07 AM UTC
This incident has been resolved.
Minor December 8, 2025 Kuda Bank (Transaction Retrieval) 15d 3h Kuda Bank
Started Dec 08, 2025, 08:15 AM UTC· resolved Dec 23, 2025, 12:00 PM UTC
- investigating Dec 08, 2025, 08:15 AM UTC
We're currently looking into an issue affecting transaction retrieval for Kuda Bank accounts. Our dedicated financial data team is actively engaged in resolving this issue, and we'll keep you posted with updates as soon as we have more information.
- resolved Dec 23, 2025, 12:00 PM UTC
This incident has been resolved.