Mono incident

Authentication Outage Affecting Specific Banks on Mono Connect & DirectPay

Major Resolved View vendor source →
Started
Mar 27, 2026, 09:34 AM UTC
Resolved
Mar 27, 2026, 04:06 PM UTC
Duration
6h 32m
Detected by Pingoru
Mar 27, 2026, 09:34 AM UTC

Affected components

First BankGTBankAccess BankZenith BankFidelity BankUnion Bank of NigeriaGlobus Bank

Update timeline

  1. investigating Mar 27, 2026, 09:34 AM UTC

    We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets: GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.

  2. monitoring Mar 27, 2026, 10:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 27, 2026, 04:06 PM UTC

    This incident has been resolved.

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