Mono incident

Degraded performance with authentication affecting multiple connections

Minor Ongoing View vendor source →

Mono is currently experiencing a minor incident affecting First Bank and Access Bank and 1 more component, which began 3h ago. The vendor's full update timeline is below.

Started
May 21, 2026, 02:04 PM UTC
Resolved
Ongoing
Duration
● 3h 1m
Detected by Pingoru
May 21, 2026, 02:04 PM UTC

Affected components

First BankAccess BankZenith BankFidelity BankUnion Bank of NigeriaGlobus BankOpay

Update timeline

  1. investigating May 21, 2026, 02:04 PM UTC

    We are currently investigating an issue affecting account linking and authentication across multiple banks (including GTBank, Access Bank, Union Bank, Zenith Bank, First Bank, Globus Bank, Fidelity Bank, and Opay). As a result, some users may experience challenges when attempting to authenticate and link their accounts for financial data retrieval. This is due to an internal system issue, and our engineering team is actively working to resolve it as quickly as possible. We sincerely apologise for the inconvenience caused and will provide updates as soon as the service is fully restored.

  2. monitoring May 21, 2026, 03:16 PM UTC

    A fix has been deployed for the issue affecting authentication across multiple banks. Services are now recovering, and our team is actively monitoring performance to ensure stability. We appreciate your patience while this was being addressed and will continue to provide updates as needed.