Mono incident

Direct Debit: Intermittent Mandate Approval Downtime

Critical Resolved View vendor source →

Mono experienced a critical incident on April 10, 2026 affecting Mandate Approval and Mono Sweep, lasting 20h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2026, 08:44 AM UTC
Resolved
Apr 11, 2026, 05:00 AM UTC
Duration
20h 16m
Detected by Pingoru
Apr 10, 2026, 08:44 AM UTC

Affected components

Mandate ApprovalMono Sweep

Update timeline

  1. investigating Apr 10, 2026, 08:44 AM UTC

    We are currently experiencing an intermittent downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.

  2. resolved Apr 11, 2026, 05:00 AM UTC

    This incident has been resolved.