Mono experienced a notice incident on March 12, 2026 affecting Account Linking and Statement Pages and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Account LinkingStatement PagesAccountAccount linkingCAC LookupFirst BankAbsa BankMomoAuthenticationMandate creation
Update timeline
- investigating Mar 12, 2026, 03:28 PM UTC
We are currently investigating an issue causing elevated CPU usage across our infrastructure, which is impacting multiple Mono services, including our APIs, widget, and other related systems. Our engineering team is actively working to identify the root cause and restore full stability as quickly as possible. We will continue to share updates as we learn more. We sincerely apologise for the inconvenience this may cause and appreciate your patience.
- resolved Mar 12, 2026, 04:45 PM UTC
This incident has been resolved.