Kore.ai incident

US Region - Degraded performance of analytics dashboard observed across XO10 and XO11.

Major Ongoing View vendor source →

Kore.ai is currently experiencing a major incident affecting Bot Builder, which began 2h ago. The vendor's full update timeline is below.

Started
May 15, 2026, 03:01 PM UTC
Resolved
Ongoing
Duration
● 1h 41m
Detected by Pingoru
May 15, 2026, 03:01 PM UTC

Affected components

Bot Builder

Update timeline

  1. investigating May 15, 2026, 03:01 PM UTC

    Hello Users, We are observing degraded performance in the loading of dashboards across XO10 on XO11 in the US region. Please be assured that the experts are looking into it and trying to remediate the issue as soon as possible. We would also like to call out that there is no run-time impact: Bot responses for both digital and IVR type of channels are not impacted. Hence there is no outage as such on the Kore platform.

  2. investigating May 15, 2026, 04:24 PM UTC

    Update-we are continuing to investigate the issue on high priority. Please be assured that it is a priority for us to remediate the issue.