Kore.ai incident
US Region - Degraded performance of analytics dashboard observed across XO10 and XO11.
Kore.ai experienced a major incident on May 15, 2026 affecting Bot Builder, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 15, 2026, 03:01 PM UTC
Hello Users, We are observing degraded performance in the loading of dashboards across XO10 on XO11 in the US region. Please be assured that the experts are looking into it and trying to remediate the issue as soon as possible. We would also like to call out that there is no run-time impact: Bot responses for both digital and IVR type of channels are not impacted. Hence there is no outage as such on the Kore platform.
- investigating May 15, 2026, 04:24 PM UTC
Update-we are continuing to investigate the issue on high priority. Please be assured that it is a priority for us to remediate the issue.
- monitoring May 15, 2026, 04:55 PM UTC
Update - The issue is partially resolved. While the dashboards should be loading now. It may take 2-3 hours more for the bot analytics related dashboards like performance dashboards to load the data. We will keep you updated on the complete resolution of the issue.
- resolved May 15, 2026, 06:26 PM UTC
Update - The issue with the dashboard should be resolved now. We will continue to monitor from our end as well.