Kore.ai incident

SaaS US Region - Issues observed with analytics and dashboard sync.

Minor Resolved View vendor source →

Kore.ai experienced a minor incident on April 28, 2026 affecting Bot Builder, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 03:48 PM UTC
Resolved
Apr 28, 2026, 06:54 PM UTC
Duration
3h 6m
Detected by Pingoru
Apr 28, 2026, 03:48 PM UTC

Affected components

Bot Builder

Update timeline

  1. identified Apr 28, 2026, 03:48 PM UTC

    Dear Users, In our US region, we are observing a sync failure with our data-lake that caters to dashboards and analytics. We are engaged with AWS to understand the root cause and remediate as soon as possible. Impact: The dashboards and analytics will load but any transaction data on of after 9:40 am EST 28 Apr 2026 will not be reported on the dashboard until this issue is resolved.

  2. identified Apr 28, 2026, 06:11 PM UTC

    Update - We continue to work with AWS to remediate the issue. Revised impact assessment: 1. The dashboards and analytics will load but any transaction data on of after 9:40 am EST 28 Apr 2026 will not be reported on the dashboard until this issue is resolved. 2. Ability to export dashboard data may be impacted. 3. Custom dashboards may also be impacted.

  3. resolved Apr 28, 2026, 06:54 PM UTC

    This incident has been resolved.