Kore.ai incident
Investigating issues with XO 10 Platform on the UAE Instance.
Resolved after 37 minutes, affecting Bot Uptime and Bot Builder, on June 4, 2026.
The issue has been successfully mitigated. We will continue to monitor the environment closely and provide updates if any further concerns are identified.
Affected components
Update timeline
- investigating Jun 04, 2026, 01:30 AM UTC
Dear USers, We are currently experiencing issues with bot responses across both XO 10 and XO 11UAE instances. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.
- investigating Jun 04, 2026, 01:44 AM UTC
The investigation is ongoing, and we are working to determine the cause of the issue.
- monitoring Jun 04, 2026, 02:02 AM UTC
The issue has been successfully mitigated. We will continue to monitor the environment closely and provide updates if any further concerns are identified.
- resolved Jun 04, 2026, 02:07 AM UTC
This incident has been resolved.
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