Kore.ai incident

Investigating issues with XO 10 & 11 Platform on the UAE Instance.

Major Resolved View vendor source →

Kore.ai experienced a major incident on June 4, 2026 affecting Bot Uptime and Bot Builder, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2026, 01:30 AM UTC
Resolved
Jun 04, 2026, 02:07 AM UTC
Duration
37m
Detected by Pingoru
Jun 04, 2026, 01:30 AM UTC

Affected components

Bot UptimeBot Builder

Update timeline

  1. investigating Jun 04, 2026, 01:30 AM UTC

    Dear USers, We are currently experiencing issues with bot responses across both XO 10 and XO 11UAE instances. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

  2. investigating Jun 04, 2026, 01:44 AM UTC

    The investigation is ongoing, and we are working to determine the cause of the issue.

  3. monitoring Jun 04, 2026, 02:02 AM UTC

    The issue has been successfully mitigated. We will continue to monitor the environment closely and provide updates if any further concerns are identified.

  4. resolved Jun 04, 2026, 02:07 AM UTC

    This incident has been resolved.