Kore.ai incident
US region - Kore voice gateway - partial service disruption
Resolved after 2 hours 20 minutes, affecting Kore IVR, on May 8, 2026.
A fix has been implemented and we will continue to monitor the system.
Other major vendors with incidents that started within 30 minutes of this one
Amazon Web Services Outage Amazon Elastic Compute Cloud — N. Virginia: [RESOLVED] Increased Error Rate and LatencyAffected components
Update timeline
- investigating May 08, 2026, 12:14 AM UTC
Our internal monitoring has detected that one of the SBC servers 3.224.189.218 is currently down. We are working with AWS to resolve the issue as soon as possible. The impacted server is in US east 1 region.
- investigating May 08, 2026, 01:05 AM UTC
We are continuing to investigate the issue with the service provider. More details available at https://health.aws.amazon.com/health/status
- investigating May 08, 2026, 02:03 AM UTC
Below is the latest update from the Service Provider: We continue to work towards mitigating the increased temperatures to its normal levels in the affected Availability Zone (use1-az4) in the US-EAST-1 Region. Other AWS services that depend on the affected EC2 instances and EBS volumes in this Availability Zone, may also experience impairments. We have weighed away traffic for most services at this time. Customers may experience longer than usual provisioning times. We will provide an update by 7:45 PM PDT, or sooner if we have additional information to share.
- monitoring May 08, 2026, 02:15 AM UTC
A fix has been implemented and we will continue to monitor the system.
- resolved May 08, 2026, 02:34 AM UTC
This incident has been resolved.
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