Kore.ai incident

US Region - AI4Work is experiencing intermittent service disruptions

Major Resolved View vendor source →

Kore.ai experienced a major incident on May 21, 2026 affecting AI for Work - USA, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 08:55 PM UTC
Resolved
May 21, 2026, 09:41 PM UTC
Duration
46m
Detected by Pingoru
May 21, 2026, 08:55 PM UTC

Affected components

AI for Work - USA

Update timeline

  1. investigating May 21, 2026, 08:55 PM UTC

    Dear Users, This is to notify you that the AI4Work product is experiencing intermittent service disruptions currently. We are working on high priority to remediate the issue. We will keep you posted on the resolution.

  2. monitoring May 21, 2026, 09:24 PM UTC

    Update - The issue has been mitigated. We are continuing to monitor. Most functionalities should be restored now.

  3. resolved May 21, 2026, 09:41 PM UTC

    This incident has been resolved.