Kore.ai Outage History

We are seeing an outage with our XOCC, where customers are seeing the error "OOM command not allowed when used memory > maxmemory." We will keep you updated as soon as we progress.

We are currently investigating an issue impacting calls on the JP instance. Users may experience failures or delays when attempting to place calls. Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

We are currently experiencing a partial disruption affecting UXO/XO11 SmartAssist IVR calls in the JP region. Our team is actively investigating the issue and working towards a resolution at the earliest. We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.

We would like to inform you that an outage has been reported impacting UXO/XO11 in the JP region. Our team is actively investigating the issue and working to restore services at the earliest. We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.

We are continuing to investigate this issue.

Users may experience intermittent response delays and performance latency at this time. Our teams are actively working on mitigation efforts to restore services to normal operation. During this period, Agent AI services including Sentiment Analysis, Agent Coaching, and Quality Management may operate with limited functionality, and some features may be temporarily unavailable. We truly appreciate your patience and understanding as we work to fully restore services. Please be assured that our teams are prioritizing this and are working diligently to resolve the issue as quickly as possible. We will continue to keep you informed with regular updates on the progress.

We are continuing to actively investigate this issue. We sincerely appreciate your patience and understanding as we work towards fully restoring services. Please be assured that our teams are treating this with the highest priority and are making every effort to resolve it as quickly as possible.

Our teams are continuing to thoroughly investigate the issue. We greatly appreciate your patience and understanding during this time. Please rest assured that this is being treated with the highest priority, and every effort is being made to restore services as quickly as possible.

On the US SaaS instance, partial service disruptions are currently being observed across both XO10 and XO11, with differing symptoms in each. For XO10, customers using Agent Desktop and AgentAI may experience impact, particularly with agent assignment, routing, and agent coaching functionalities. For XO11, certain Agent AI services including Sentiment Analysis, Agent Coaching, and Quality Management may operate with limited functionality, and some features could be temporarily unavailable. Based on our current assessment, customers not using the above-mentioned functionalities or components should not be impacted. We appreciate your patience and will continue to keep you updated as we make progress.

We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

Our IND region UXO is down since a few minutes. We are currently investigating the issue on our end. We will keep you updated the progress in the next 15 minutes.

Dear Valued Users, We would like to inform you that due to an ongoing service disruption with our service provider, some users may be experiencing partial outages across the UAE region. Our provider has advised that a localized power issue has now impacted an additional Availability Zone within the ME-CENTRAL-1 Region (mec1-az3). As a precautionary measure, we had previously redirected traffic to the other available zones within the UAE region. However, the provider has recently confirmed that two out of the three zones are currently affected. At this time, our traffic has been routed to the remaining operational zone, which is running with limited availability. Please be assured that the service provider is actively working to restore full functionality. Our team is closely coordinating with them and continuously monitoring the situation to minimize the impact wherever possible. During this period, some users may continue to experience intermittent or partial disruptions until full service restoration is achieved. We sincerely apologize for any inconvenience this may cause and truly appreciate your patience and understanding. We will keep you informed with further updates as they become available.

We are experiencing full outage and we are continuing to investigate the issue with the service provider. Below is the latest update from the AWS Status Page: https://health.aws.amazon.com/health/status We will provide further updates as soon as progress is made.

We are actively working with the service provider to achieve full service recovery and will share further updates as progress is made. AWS Status Page: https://health.aws.amazon.com/health/status

Dear Valued Customers, We would like to inform you that we are currently experiencing a service disruption affecting part of our infrastructure hosted in the AWS Middle East region. At the moment, this issue appears to be related to an outage impacting two out of the three Availability Zones within the ME Central region. As a result, some customers hosted in this region may experience temporary service unavailability. We completely understand how important service availability is for your day-to-day operations, and we sincerely regret any inconvenience this situation may be causing. At this time, AWS has not yet provided a confirmed estimated time for full recovery. However, please be assured that our engineering and operations teams are actively working to minimize the impact. We are closely monitoring the situation, coordinating directly with AWS support teams, and exploring all possible options to restore services as quickly and safely as possible. Current Impact: Customers hosted in the AWS Middle East region may experience service degradation or temporary unavailability. Services hosted in other regions remain unaffected and continue to operate normally. Actions We Are Taking: Continuously monitoring the infrastructure and maintaining close communication with AWS for the latest updates. Actively evaluating and implementing mitigation strategies to restore services. Working on shifting affected workloads where possible to reduce the impact on customers. We truly appreciate your patience and understanding while this situation is being resolved. Our team is fully engaged and committed to restoring normal operations as quickly as possible. We will continue to share updates as more information becomes available. Thank you for your continued support and cooperation.

We are currently experiencing performance degradation on our UAE instance due to a disruption from our service provider. Our team is actively working with the provider to resolve the issue as quickly as possible. We will share further updates as soon as more information becomes available. Thank you for your patience.

We are currently investigating intermittent login issues impacting users attempting to access the Agent Platform on the DE instance. Users are experiencing login failures. The team is actively analysing application logs, service health, and infrastructure components to identify the underlying cause and restore stable access at the earliest. Further updates will be shared as the investigation progresses.