Kore.ai incident
Kore.ai is Investigating on the Issue with Standalone SearchAI Causing No Search Results Across Chat and Voice Agents with US Region
Major Vendor's status page →
Resolved after 1 hour 28 minutes, affecting Search Service, on June 5, 2026.
We are monitoring the results.
Affected components
Search Service
Update timeline
- investigating Jun 05, 2026, 05:38 PM UTC
Our customers who are all using standalone SearchAI are facing an impact with the Search results across the chats and voice agents. We are actively investigating the issue on our end. Please note that there is no impact on the SearchAI - UXO platform. We will keep you updated once the cause is identified.
- identified Jun 05, 2026, 06:34 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 05, 2026, 06:48 PM UTC
We are monitoring the results.
- resolved Jun 05, 2026, 07:07 PM UTC
This incident has been resolved.
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