Kore.ai incident

US Region - Dialog GPT Response Latency observed for Customer using MS Azure Open AI

Minor Resolved View vendor source →

Kore.ai experienced a minor incident on May 29, 2026 affecting Bot Uptime, lasting 6h 50m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 03:29 PM UTC
Resolved
May 29, 2026, 10:20 PM UTC
Duration
6h 50m
Detected by Pingoru
May 29, 2026, 03:29 PM UTC

Affected components

Bot Uptime

Update timeline

  1. investigating May 29, 2026, 03:29 PM UTC

    We are currently observing increased latency for multiple services hosted in the Microsoft Azure West US 2 region. This appears to be related to an ongoing Azure platform incident: https://azure.status.microsoft/en-gb/status. Our teams are actively monitoring the situation. At this time, we would like to clarify that there is no service degradation from the Kore application perspective, and the impact is due to external infrastructure factors. We will continue to monitor the situation and keep this page updated.

  2. resolved May 29, 2026, 10:20 PM UTC

    The incident at Azure’s end stands resolved as per https://azure.status.microsoft/en-gb/status. We are resolving this incident as it was created with the intention to make our users and subscribers aware of this issue.