Kore.ai incident

US Central Region - Call recording availability is impacted

Minor Resolved View vendor source →

Kore.ai experienced a minor incident on June 30, 2026 affecting Kore IVR, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2026, 05:17 PM UTC
Resolved
Jun 30, 2026, 05:40 PM UTC
Duration
23m
Detected by Pingoru
Jun 30, 2026, 05:17 PM UTC

Affected components

Kore IVR

Update timeline

  1. investigating Jun 30, 2026, 05:17 PM UTC

    Dear Users, We want to let you know that the bot developers and admins are currently facing issues in accessing the call recording in the XOCC dashboard in the US Central region. We are addressing this issue as soon as possible. We will keep you posted. Please note that there is no impact on service availability in general and runtime is not impacted.

  2. monitoring Jun 30, 2026, 05:21 PM UTC

    We identified the issue and fixed it. Currently, we are monitoring the progress

  3. monitoring Jun 30, 2026, 05:28 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 30, 2026, 05:40 PM UTC

    This incident has been resolved.