Kore.ai incident
US Central Region - Call recording availability is impacted
Resolved after 23 minutes, affecting Kore IVR, on June 30, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Jun 30, 2026, 05:17 PM UTC
Dear Users, We want to let you know that the bot developers and admins are currently facing issues in accessing the call recording in the XOCC dashboard in the US Central region. We are addressing this issue as soon as possible. We will keep you posted. Please note that there is no impact on service availability in general and runtime is not impacted.
- monitoring Jun 30, 2026, 05:21 PM UTC
We identified the issue and fixed it. Currently, we are monitoring the progress
- monitoring Jun 30, 2026, 05:28 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 30, 2026, 05:40 PM UTC
This incident has been resolved.
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