Kore.ai incident

Investigating issues with Agent Platform on the JP Instance.

Critical Ongoing View vendor source →

Kore.ai is currently experiencing a critical incident affecting Agentic Apps, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 05, 2026, 01:53 AM UTC
Resolved
Ongoing
Duration
● 1h 48m
Detected by Pingoru
Jun 05, 2026, 01:53 AM UTC

Affected components

Agentic Apps

Update timeline

  1. investigating Jun 05, 2026, 01:53 AM UTC

    Dear Users, We are aware of an issue impacting the Agent Platform JP instance and are actively investigating it. Our teams are working to mitigate the issue, and we will share further updates as they become available. Thank you for your patience.

  2. investigating Jun 05, 2026, 02:13 AM UTC

    Investigation is ongoing. Our teams are actively working to identify the root cause and restore full service functionality. We will provide further updates as progress is made.

  3. investigating Jun 05, 2026, 02:36 AM UTC

    Our teams continue to investigate the issue and work toward a resolution. We are assessing the underlying cause and will share additional updates as soon as more information becomes available.

  4. investigating Jun 05, 2026, 03:19 AM UTC

    Our teams are actively analyzing the issue and implementing corrective measures. We will continue to provide updates as the investigation progresses and additional details become available.