Kore.ai incident

US Region - Observing Intermittent timeout errors with the Orchestrator /GPT Module

Minor Resolved View vendor source →

Kore.ai experienced a minor incident on May 21, 2026 affecting Bot Builder, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 01:04 PM UTC
Resolved
May 21, 2026, 01:53 PM UTC
Duration
48m
Detected by Pingoru
May 21, 2026, 01:04 PM UTC

Affected components

Bot Builder

Update timeline

  1. identified May 21, 2026, 01:04 PM UTC

    We are currently investigating intermittent timeout errors impacting the Orchestrator / GPT Module. We understand this may be affecting customer experience and appreciate your patience while our teams work to resolve the issue. A fix is currently in progress, and we will continue to share updates as more information becomes available. We apologise for the incovenience caused. Please note: This is not a full outage, and services remain partially operational.

  2. resolved May 21, 2026, 01:53 PM UTC

    We'd like to let you know that the fix has been implemented and validated from our end. The issue is now resolved. We really appreciate your patience.