Kore.ai incident
US Region - Observing Intermittent timeout errors with the Orchestrator /GPT Module
Resolved after 48 minutes, affecting Bot Builder, on May 21, 2026.
We'd like to let you know that the fix has been implemented and validated from our end. The issue is now resolved. We really appreciate your patience.
Affected components
Update timeline
- identified May 21, 2026, 01:04 PM UTC
We are currently investigating intermittent timeout errors impacting the Orchestrator / GPT Module. We understand this may be affecting customer experience and appreciate your patience while our teams work to resolve the issue. A fix is currently in progress, and we will continue to share updates as more information becomes available. We apologise for the incovenience caused. Please note: This is not a full outage, and services remain partially operational.
- resolved May 21, 2026, 01:53 PM UTC
We'd like to let you know that the fix has been implemented and validated from our end. The issue is now resolved. We really appreciate your patience.
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