Kore.ai incident

US Region - XO10 - Search AI integrations - Partial service disruption

Major Resolved View vendor source →

Kore.ai experienced a major incident on May 18, 2026 affecting Application Service and Search Service, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 03:12 PM UTC
Resolved
May 18, 2026, 05:46 PM UTC
Duration
2h 33m
Detected by Pingoru
May 18, 2026, 03:12 PM UTC

Affected components

Application ServiceSearch Service

Update timeline

  1. investigating May 18, 2026, 04:47 PM UTC

    Dear Users, We are experiencing a partial service disruption on SearchAI on US region. XO10 integrations are impacted intermittently. We will keep you updated on the resolution of the incident. We apologize for the inconvenience caused and we appreciate your patience while we work through the resolution.

  2. resolved May 18, 2026, 05:46 PM UTC

    This incident has now been resolved. Our team will continue to monitor to avoid any further disriptions