Kore.ai incident

US Region - Degraded performance of analytics dashboard observed on XO11.

Minor Resolved View vendor source →

Kore.ai experienced a minor incident on May 21, 2026 affecting Bot Builder, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 05:31 PM UTC
Resolved
May 21, 2026, 06:21 PM UTC
Duration
49m
Detected by Pingoru
May 21, 2026, 05:31 PM UTC

Affected components

Bot Builder

Update timeline

  1. investigating May 21, 2026, 05:31 PM UTC

    We are currently investigating the issue.

  2. identified May 21, 2026, 05:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 21, 2026, 06:03 PM UTC

    A fix has been implemented and we are monitoring the system behaviour.

  4. resolved May 21, 2026, 06:21 PM UTC

    This incident has been resolved.