Kore.ai incident

Major outage on our IND Region with XOCC

Critical Resolved View vendor source →

Kore.ai experienced a critical incident on April 28, 2026 affecting Kore Agent Desktop, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 05:47 AM UTC
Resolved
Apr 28, 2026, 07:07 AM UTC
Duration
1h 19m
Detected by Pingoru
Apr 28, 2026, 05:47 AM UTC

Affected components

Kore Agent Desktop

Update timeline

  1. investigating Apr 28, 2026, 05:47 AM UTC

    We are seeing an outage with our XOCC, where customers are seeing the error "OOM command not allowed when used memory > maxmemory." We will keep you updated as soon as we progress.

  2. monitoring Apr 28, 2026, 05:50 AM UTC

    We identified the issue and a solution has been implemented. Currently, we are monitoring the situation

  3. resolved Apr 28, 2026, 09:33 AM UTC

    This incident has been resolved.