Issues observed with Azure Open AI may be impacting Kore bots

Update timeline

1. identified Apr 27, 2026, 10:24 PM UTC

   Dear Users, This is to keep you updated that we have a lot of reports coming in for Azure OpenAI failures. We would like to inform the users that the issue is not from Kore’s end. Azure OpenAI has not declared any outage at their end yet but we have confirmed that the APIs when called from tools like postman are erroring out. We would like to additionally call out that this incident is different from the dashboard or analytics issue we are mitigating on another incident thread.

2. identified Apr 27, 2026, 11:00 PM UTC

   Update - we continue to observe intermittent failures while calling Azure OpenAI APIs. We are monitoring and will inform as soon as we observe stability of the Azure OpenAI APIs.

3. monitoring Apr 28, 2026, 03:57 AM UTC

   Based on our monitoring, we don't see any further failures on our end.

4. resolved Apr 28, 2026, 05:19 AM UTC

   This incident has been resolved.