Kore.ai incident

Issues observed with Azure Open AI may be impacting Kore bots

Major Resolved View vendor source →

Kore.ai experienced a major incident on April 27, 2026 affecting Microsoft Azure ASR/TTS and OpenAI, lasting 6h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 10:24 PM UTC
Resolved
Apr 28, 2026, 05:19 AM UTC
Duration
6h 55m
Detected by Pingoru
Apr 27, 2026, 10:24 PM UTC

Affected components

Microsoft Azure ASR/TTSOpenAI

Update timeline

  1. identified Apr 27, 2026, 10:24 PM UTC

    Dear Users, This is to keep you updated that we have a lot of reports coming in for Azure OpenAI failures. We would like to inform the users that the issue is not from Kore’s end. Azure OpenAI has not declared any outage at their end yet but we have confirmed that the APIs when called from tools like postman are erroring out. We would like to additionally call out that this incident is different from the dashboard or analytics issue we are mitigating on another incident thread.

  2. identified Apr 27, 2026, 11:00 PM UTC

    Update - we continue to observe intermittent failures while calling Azure OpenAI APIs. We are monitoring and will inform as soon as we observe stability of the Azure OpenAI APIs.

  3. monitoring Apr 28, 2026, 03:57 AM UTC

    Based on our monitoring, we don't see any further failures on our end.

  4. resolved Apr 28, 2026, 05:19 AM UTC

    This incident has been resolved.