Kore.ai experienced a major incident on April 24, 2026 affecting Kore IVR, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Kore IVR
Update timeline
- investigating Apr 24, 2026, 09:40 AM UTC
We are currently investigating an issue impacting calls on the JP instance. Users may experience failures or delays when attempting to place calls. Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- resolved Apr 24, 2026, 10:36 AM UTC
Inbound and outbound traffic are currently stable from our end. While the issue has been resolved, we'll continue to monitor the situation to ensure stability