Kore.ai experienced a major incident on April 22, 2026 affecting Search Service, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Search Service
Update timeline
- identified Apr 22, 2026, 08:09 AM UTC
Our SearchAI services were impacted and experiencing intermittent disruptions specific to the Knowledge Chunk retrievals. We identified the issue and working on fixing it
- resolved Apr 22, 2026, 08:19 AM UTC
The issue has been fixed, and we are currently monitoring the progress.