Kore.ai incident

Issue identified with DataTables when used within an app or bot in XO Platform Release (10.24.1/11.23.1)

Minor Resolved View vendor source →

Kore.ai experienced a minor incident on April 13, 2026 affecting Bot Uptime, lasting 18s. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 05:18 PM UTC
Resolved
Apr 13, 2026, 05:18 PM UTC
Duration
18s
Detected by Pingoru
Apr 13, 2026, 05:18 PM UTC

Affected components

Bot Uptime

Update timeline

  1. monitoring Apr 13, 2026, 05:18 PM UTC

    Hello Users, This is to keep you informed that an issue with DataTables connectivity from the bot or app was identified after the release XO Platform Release (10.24.1/11.23.1). This may have impacted some apps or bots that have used the data tables in their main workflows. Please note - The data table public API was not impacted. In the US region, the changes have been rolled back already and the issue is not observed any further.

  2. resolved Apr 13, 2026, 05:18 PM UTC

    This incident has been resolved.