Kore.ai incident

Investigating issues with Voice Bots on the DE Instance.

Major Resolved View vendor source →

Kore.ai experienced a major incident on July 2, 2025 affecting Kore IVR, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2025, 09:02 AM UTC
Resolved
Jul 02, 2025, 12:07 PM UTC
Duration
3h 5m
Detected by Pingoru
Jul 02, 2025, 09:02 AM UTC

Affected components

Kore IVR

Update timeline

  1. investigating Jul 02, 2025, 09:02 AM UTC

    We are currently investigating the issue.

  2. investigating Jul 02, 2025, 09:03 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 02, 2025, 09:31 AM UTC

    The investigation is currently ongoing, and we are prioritizing the resolution of this issue as a top priority.

  4. investigating Jul 02, 2025, 09:54 AM UTC

    The investigation is currently ongoing, and we are prioritizing the resolution of this issue as a top priority.

  5. investigating Jul 02, 2025, 10:21 AM UTC

    The investigation is currently ongoing, and we are prioritizing the resolution of this issue as a top priority.

  6. identified Jul 02, 2025, 10:46 AM UTC

    The issue has been identified and fix has been implemented

  7. monitoring Jul 02, 2025, 11:31 AM UTC

    The issue has been identified and fix has been implemented

  8. monitoring Jul 02, 2025, 11:45 AM UTC

    We are continuing to monitor for any further issues.

  9. resolved Jul 02, 2025, 12:07 PM UTC

    This incident has been resolved.