Kixie Outage History

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Kixie had 47 outages in the last 2 years totaling 756h 14m of downtime — averaging 1.9 incidents per month.

There were 47 Kixie outages since July 15, 2024 totaling 756h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.kixie.com

Notice May 19, 2026

Mischarge for minutes reserve

Detected by Pingoru
May 19, 2026, 02:02 PM UTC
Resolved
May 20, 2026, 04:56 PM UTC
Duration
1d 2h
Affected: Manage Billing
Timeline · 4 updates
  1. investigating May 19, 2026, 02:02 PM UTC

    We are currently investigating this issue.

  2. investigating May 19, 2026, 02:16 PM UTC

    The issue was resolved and we're currently investigating the root cause.

  3. identified May 19, 2026, 07:11 PM UTC

    The remediation process is ongoing. All Kixie accounts affected by inaccurate charges are being corrected accordingly and updated via email by Kixie Support ([email protected]). Due to bank processing times, issued refunds may not always be visible immediately.

  4. resolved May 20, 2026, 04:56 PM UTC

    All refunds have been processed and are subject to normal bank processing times.

Read the full incident report →

Minor May 12, 2026

Delay in outbound call when using C2C

Detected by Pingoru
May 12, 2026, 08:25 PM UTC
Resolved
May 19, 2026, 02:48 PM UTC
Duration
6d 18h
Affected: Click to Call
Timeline · 4 updates
  1. investigating May 12, 2026, 08:25 PM UTC

    We are currently investigating this issue.

  2. identified May 12, 2026, 09:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 13, 2026, 04:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 19, 2026, 02:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 21, 2026

SMS delivery issues

Detected by Pingoru
Apr 21, 2026, 12:07 AM UTC
Resolved
Apr 21, 2026, 12:35 AM UTC
Duration
27m
Affected: SMS Functionality
Timeline · 3 updates
  1. investigating Apr 21, 2026, 12:07 AM UTC

    We are currently investigating this issue.

  2. identified Apr 21, 2026, 12:19 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 21, 2026, 12:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 30, 2026

Call forwarding and Inbound Voicemail Issues

Detected by Pingoru
Mar 30, 2026, 10:11 PM UTC
Resolved
Mar 31, 2026, 03:48 AM UTC
Duration
5h 36m
Affected: Call FunctionalityRing Group FunctionalityIVR FunctionalityQueue Functionality
Timeline · 5 updates
  1. investigating Mar 30, 2026, 10:11 PM UTC

    We have noticed some issues with call forwarding not working and inbound voicemails not being received.

  2. investigating Mar 30, 2026, 11:19 PM UTC

    We have noticed some agents getting stuck in an "On Call" status.

  3. identified Mar 30, 2026, 11:37 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Mar 31, 2026, 12:07 AM UTC

    New calls will now be forwarded, and voicemails can be left by inbound callers. A final fix will be released at 8:00 PM PDT.

  5. resolved Mar 31, 2026, 03:48 AM UTC

    We have implemented changes to resolve the issues with forwarding calls, voicemails, and agents getting stuck in an on-call status.

Read the full incident report →

Minor March 27, 2026

Degraded PowerCall performance, slowness on dashboard

Detected by Pingoru
Mar 27, 2026, 03:56 PM UTC
Resolved
Mar 27, 2026, 04:44 PM UTC
Duration
48m
Affected: Call FunctionalityPowerlist FunctionalityManage AgentsManage Account
Timeline · 3 updates
  1. investigating Mar 27, 2026, 03:56 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 27, 2026, 04:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 27, 2026, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 20, 2026

PowerCall issues

Detected by Pingoru
Mar 20, 2026, 05:29 PM UTC
Resolved
Mar 20, 2026, 06:47 PM UTC
Duration
1h 17m
Affected: Call FunctionalitySMS FunctionalityClick to Call
Timeline · 3 updates
  1. investigating Mar 20, 2026, 05:29 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 20, 2026, 05:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 20, 2026, 06:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 11, 2026

Login issues on specific locations

Detected by Pingoru
Feb 11, 2026, 05:00 PM UTC
Resolved
Feb 11, 2026, 05:31 PM UTC
Duration
30m
Affected: Login
Timeline · 2 updates
  1. investigating Feb 11, 2026, 05:00 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 11, 2026, 05:31 PM UTC

    AWS has fully resolved yesterday’s outage. Some users may continue to experience connectivity issues due to residual local network routing or DNS caching effects. These are outside of our control and are not caused by our systems. Rebooting your router and modem should resolve the issue in most cases. If problems persist, please contact your internet service provider.

Read the full incident report →

Critical February 10, 2026

Site outage (Dashboard + Powercall)

Detected by Pingoru
Feb 10, 2026, 08:36 PM UTC
Resolved
Feb 11, 2026, 04:25 AM UTC
Duration
7h 49m
Affected: Call FunctionalityManage TeamsManage Ring GroupsSMS FunctionalityManage IVRsClick to CallManage QueuesManage DispositionsManage CadencesManage PowerlistsManage AgentsManage AccountManage NumbersManage Billing
Timeline · 7 updates
  1. investigating Feb 10, 2026, 08:36 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 10, 2026, 08:43 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 10, 2026, 08:46 PM UTC

    We are continuing to investigate this issue.

  4. identified Feb 10, 2026, 09:16 PM UTC

    The issue has been identified as caused by an AWS outage, we're currently working alongside their team to restore service.

  5. monitoring Feb 10, 2026, 10:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Feb 10, 2026, 10:49 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Feb 11, 2026, 04:25 AM UTC

    The incident was caused by an AWS service disruption affecting CloudFront DNS resolution and configuration propagation. AWS has resolved the outage, and our systems have returned to normal operational levels.

Read the full incident report →

Major February 10, 2026

Login and Dialing Issues

Detected by Pingoru
Feb 10, 2026, 05:34 PM UTC
Resolved
Feb 10, 2026, 07:31 PM UTC
Duration
1h 57m
Affected: Call FunctionalitySMS FunctionalityLogin
Timeline · 5 updates
  1. investigating Feb 10, 2026, 05:34 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 10, 2026, 05:36 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 10, 2026, 05:41 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 10, 2026, 05:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 10, 2026, 07:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 3, 2026

Service Outage Affecting Some Accounts

Detected by Pingoru
Feb 03, 2026, 03:11 PM UTC
Resolved
Feb 03, 2026, 06:04 PM UTC
Duration
2h 52m
Timeline · 2 updates
  1. investigating Feb 03, 2026, 03:11 PM UTC

    We are experiencing an outage impacting some accounts. Affected users may be unable to dial or SMS. Our team is actively investigating and working to restore service as quickly as possible. Updates will be posted here.

  2. resolved Feb 03, 2026, 06:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026

Powercall Stuck while Dialing

Detected by Pingoru
Jan 22, 2026, 05:53 PM UTC
Resolved
Jan 27, 2026, 12:07 AM UTC
Duration
4d 6h
Affected: Call Functionality
Timeline · 3 updates
  1. investigating Jan 22, 2026, 05:53 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 23, 2026, 08:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 27, 2026, 12:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2026

Ring Groups Are Going Straight To Voicemail

Detected by Pingoru
Jan 13, 2026, 10:12 PM UTC
Resolved
Jan 13, 2026, 11:35 PM UTC
Duration
1h 23m
Affected: Ring Group Functionality
Timeline · 3 updates
  1. identified Jan 13, 2026, 10:12 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 13, 2026, 10:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 13, 2026, 11:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 19, 2025

Degraded PowerDialing Performance

Detected by Pingoru
Dec 19, 2025, 05:55 PM UTC
Resolved
Dec 22, 2025, 05:50 PM UTC
Duration
2d 23h
Affected: Powerlist Functionality
Timeline · 3 updates
  1. investigating Dec 19, 2025, 05:55 PM UTC

    We are currently investigating an issue with PowerDialing getting stuck sporadically.

  2. monitoring Dec 19, 2025, 07:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 22, 2025, 05:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2025

PowerCall Performance Degradation

Detected by Pingoru
Nov 14, 2025, 08:10 PM UTC
Resolved
Nov 20, 2025, 07:28 PM UTC
Duration
5d 23h
Affected: Call HistoryPipedrive Call LoggingHubspot Call LoggingSalesforce Call LoggingZoho Call LoggingSMS HistoryGoHighLevel Call LoggingPipedrive SMS LoggingHubspot SMS LoggingSalesforce SMS LoggingZoho SMS LoggingGoHighLevel SMS Logging
Timeline · 3 updates
  1. investigating Nov 14, 2025, 08:10 PM UTC

    Some PowerCall performance may currently be degraded, such as call history, SMS history, call recordings, and contact data population. Our team is actively investigating the root cause.

  2. identified Nov 14, 2025, 11:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 20, 2025, 07:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 10, 2025

Outbound and Inbound Calls Outage

Detected by Pingoru
Nov 10, 2025, 07:12 PM UTC
Resolved
Nov 11, 2025, 10:40 PM UTC
Duration
1d 3h
Affected: Ring Group FunctionalityCadence FunctionalityIVR FunctionalityQueue Functionality
Timeline · 5 updates
  1. investigating Nov 10, 2025, 07:12 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 10, 2025, 07:19 PM UTC

    We are experiencing intermittent issues with manual outbound/click-to-call dialing, as well as inbound calls. Our team is investigating the root cause now.

  3. identified Nov 10, 2025, 09:33 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 11, 2025, 06:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 11, 2025, 10:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Database Connection Errors

Detected by Pingoru
Oct 20, 2025, 04:57 PM UTC
Resolved
Oct 21, 2025, 08:54 PM UTC
Duration
1d 3h
Affected: Call FunctionalityManage TeamsManage Ring GroupsSMS FunctionalityManage IVRsManage QueuesManage DispositionsManage CadencesManage PowerlistsManage AgentsManage AccountManage NumbersManage Billing
Timeline · 3 updates
  1. investigating Oct 20, 2025, 04:57 PM UTC

    We are currently investigating an issue that may be impacting some customers. We are trying to determine if it is related to a current AWS outage.

  2. monitoring Oct 20, 2025, 10:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 21, 2025, 08:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 8, 2025

Dashboard and Powercall Login Issues

Detected by Pingoru
Oct 08, 2025, 05:55 PM UTC
Resolved
Oct 08, 2025, 08:38 PM UTC
Duration
2h 43m
Affected: Call FunctionalityManage TeamsManage Ring GroupsSMS FunctionalityManage IVRsClick to CallManage QueuesManage DispositionsManage CadencesManage PowerlistsManage AgentsManage AccountManage NumbersManage Billing
Timeline · 3 updates
  1. investigating Oct 08, 2025, 05:55 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 08, 2025, 05:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 08, 2025, 08:38 PM UTC

    The incident has been resolved. All systems are operational.

Read the full incident report →

Minor October 1, 2025

GoHighLevel experiencing login issues for new customers

Detected by Pingoru
Oct 01, 2025, 10:24 PM UTC
Resolved
Oct 06, 2025, 05:56 PM UTC
Duration
4d 19h
Affected: GoHighLevel C2CGoHighLevel Call LoggingGoHighLevel SMS Logging
Timeline · 4 updates
  1. investigating Oct 01, 2025, 10:24 PM UTC

    Several new users have reported issues when connecting to GoHighLevel. This is not affecting customers who have an established GoHighLevel connection.

  2. investigating Oct 02, 2025, 11:11 PM UTC

    We have escalated the issue with GoHighLevel and are actively seeking resolution. We are among a group of integration partners who are experiencing the same issue.

  3. identified Oct 03, 2025, 06:07 PM UTC

    After additional investigation and communication with GoHighLevel we have identified the issue. The team is testing a fix and we will deploy to production once it has been verified.

  4. resolved Oct 06, 2025, 05:56 PM UTC

    A fix has been deployed and service has returned to normal.

Read the full incident report →

Major September 25, 2025

SMS History Not Loading in PowerCall

Detected by Pingoru
Sep 25, 2025, 05:45 PM UTC
Resolved
Sep 25, 2025, 11:48 PM UTC
Duration
6h 2m
Affected: SMS Functionality
Timeline · 5 updates
  1. investigating Sep 25, 2025, 05:45 PM UTC

    SMS History is not currently loading in PowerCall--our team is actively investigating a resolution.

  2. identified Sep 25, 2025, 06:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 25, 2025, 07:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 25, 2025, 11:46 PM UTC

    The issue has been resolved. The team continues to monitor our systems.

  5. resolved Sep 25, 2025, 11:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 24, 2025

SMS History Not Displaying In Users Powercall

Detected by Pingoru
Sep 24, 2025, 08:20 PM UTC
Resolved
Sep 24, 2025, 10:08 PM UTC
Duration
1h 48m
Affected: SMS Functionality
Timeline · 3 updates
  1. investigating Sep 24, 2025, 08:30 PM UTC

    We are receiving reports of Kixie users missing their SMS history in their dialers.

  2. monitoring Sep 24, 2025, 09:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 24, 2025, 10:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 26, 2025

Email Not Sending

Detected by Pingoru
Aug 26, 2025, 04:38 PM UTC
Resolved
Aug 26, 2025, 09:01 PM UTC
Duration
4h 22m
Affected: Manage Account
Timeline · 4 updates
  1. investigating Aug 26, 2025, 04:38 PM UTC

    We are currently investigating an issue with our email system not sending emails to users.

  2. identified Aug 26, 2025, 04:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 26, 2025, 06:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 26, 2025, 09:01 PM UTC

    This issue has been resolved, and all Kixie emails should be sending successfully from our system again.

Read the full incident report →

Major August 14, 2025

GoHighLevel integration setup is currently unavailable

Detected by Pingoru
Aug 14, 2025, 02:12 AM UTC
Resolved
Aug 14, 2025, 02:13 AM UTC
Duration
54s
Affected: GoHighLevel C2CGoHighLevel Call LoggingGoHighLevel SMS Logging
Timeline · 3 updates
  1. investigating Aug 12, 2025, 08:24 PM UTC

    We are still in the process of determining the origination of the issue. This currently only affects users trying to setup a new integration GoHighLevel with Kixie. Users currently integrated with GoHighLevel are not affected by the issue. **We recommend that existing Kixie users that are integrated with GoHighLevel do not remove their integration at this time.**

  2. investigating Aug 14, 2025, 02:35 AM UTC

    This incident has been resolved.

  3. resolved Aug 14, 2025, 02:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 11, 2025

GoHighLevel Integration is currently unavailable

Detected by Pingoru
Aug 11, 2025, 06:22 PM UTC
Resolved
Aug 11, 2025, 11:29 PM UTC
Duration
5h 7m
Affected: GoHighLevel C2CGoHighLevel Call LoggingGoHighLevel SMS Logging
Timeline · 3 updates
  1. investigating Aug 11, 2025, 06:22 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 11, 2025, 10:12 PM UTC

    We are still in the process of determining the origination of the issue. This currently only affects new users trying to integrate GoHIghLevel with Kixie. Users currently integrated with GoHIghLevel are not affected by the issue. We recommend that existing Kixie user that are integrated to GoHIghLevel do not remove their integration at this time.

  3. resolved Aug 11, 2025, 11:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 11, 2025

Hubspot Logging Issues

Detected by Pingoru
Aug 11, 2025, 03:17 PM UTC
Resolved
Aug 11, 2025, 06:27 PM UTC
Duration
3h 10m
Affected: Hubspot Call Logging
Timeline · 4 updates
  1. investigating Aug 11, 2025, 03:17 PM UTC

    We are currently investigating this issue.

  2. identified Aug 11, 2025, 03:43 PM UTC

    We have identified the issue and are working on a fix.

  3. monitoring Aug 11, 2025, 03:49 PM UTC

    We have implemented a fix, webhooks & logging are now working as expected.

  4. resolved Aug 11, 2025, 06:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 6, 2025

Partially degraded "Queued" and "Deferred" contact counts performance for PowerLists in PowerCall

Detected by Pingoru
Aug 06, 2025, 05:14 PM UTC
Resolved
Aug 08, 2025, 01:45 AM UTC
Duration
1d 8h
Affected: Powerlist Functionality
Timeline · 2 updates
  1. investigating Aug 06, 2025, 05:14 PM UTC

    Related to this morning's outage, "Queued" and "Deferred" counts for contacts in PowerLists in PowerCall may not be consistently accurate. Team is investigating a solution.

  2. resolved Aug 08, 2025, 01:45 AM UTC

    This incident has been resolved.

Read the full incident report →