Kixie incident

SMS History Not Loading in PowerCall

Major Resolved View vendor source →

Kixie experienced a major incident on September 25, 2025 affecting SMS Functionality, lasting 6h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 05:45 PM UTC
Resolved
Sep 25, 2025, 11:48 PM UTC
Duration
6h 2m
Detected by Pingoru
Sep 25, 2025, 05:45 PM UTC

Affected components

SMS Functionality

Update timeline

  1. investigating Sep 25, 2025, 05:45 PM UTC

    SMS History is not currently loading in PowerCall--our team is actively investigating a resolution.

  2. identified Sep 25, 2025, 06:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 25, 2025, 07:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 25, 2025, 11:46 PM UTC

    The issue has been resolved. The team continues to monitor our systems.

  5. resolved Sep 25, 2025, 11:48 PM UTC

    This incident has been resolved.