Kixie experienced a notice incident on May 19, 2026 affecting Manage Billing, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Manage Billing
Update timeline
- investigating May 19, 2026, 02:02 PM UTC
We are currently investigating this issue.
- investigating May 19, 2026, 02:16 PM UTC
The issue was resolved and we're currently investigating the root cause.
- identified May 19, 2026, 07:11 PM UTC
The remediation process is ongoing. All Kixie accounts affected by inaccurate charges are being corrected accordingly and updated via email by Kixie Support ([email protected]). Due to bank processing times, issued refunds may not always be visible immediately.
- resolved May 20, 2026, 04:56 PM UTC
All refunds have been processed and are subject to normal bank processing times.