Resolved after 5 hours 36 minutes, affecting Call Functionality and Ring Group Functionality and 1 more, on March 30, 2026.
We have implemented changes to resolve the issues with forwarding calls, voicemails, and agents getting stuck in an on-call status.
Affected components
Update timeline
- investigating Mar 30, 2026, 10:11 PM UTC
We have noticed some issues with call forwarding not working and inbound voicemails not being received.
- investigating Mar 30, 2026, 11:19 PM UTC
We have noticed some agents getting stuck in an "On Call" status.
- identified Mar 30, 2026, 11:37 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 31, 2026, 12:07 AM UTC
New calls will now be forwarded, and voicemails can be left by inbound callers. A final fix will be released at 8:00 PM PDT.
- resolved Mar 31, 2026, 03:48 AM UTC
We have implemented changes to resolve the issues with forwarding calls, voicemails, and agents getting stuck in an on-call status.
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