Kixie incident

Call forwarding and Inbound Voicemail Issues

Critical Resolved View vendor source →

Kixie experienced a critical incident on March 30, 2026 affecting Call Functionality and Ring Group Functionality and 1 more component, lasting 5h 36m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2026, 10:11 PM UTC
Resolved
Mar 31, 2026, 03:48 AM UTC
Duration
5h 36m
Detected by Pingoru
Mar 30, 2026, 10:11 PM UTC

Affected components

Call FunctionalityRing Group FunctionalityIVR FunctionalityQueue Functionality

Update timeline

  1. investigating Mar 30, 2026, 10:11 PM UTC

    We have noticed some issues with call forwarding not working and inbound voicemails not being received.

  2. investigating Mar 30, 2026, 11:19 PM UTC

    We have noticed some agents getting stuck in an "On Call" status.

  3. identified Mar 30, 2026, 11:37 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Mar 31, 2026, 12:07 AM UTC

    New calls will now be forwarded, and voicemails can be left by inbound callers. A final fix will be released at 8:00 PM PDT.

  5. resolved Mar 31, 2026, 03:48 AM UTC

    We have implemented changes to resolve the issues with forwarding calls, voicemails, and agents getting stuck in an on-call status.