Kixie incident

Dashboard and Powercall Login Issues

Major Resolved View vendor source →

Kixie experienced a major incident on October 8, 2025 affecting Call Functionality and Manage Teams and 1 more component, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 05:55 PM UTC
Resolved
Oct 08, 2025, 08:38 PM UTC
Duration
2h 43m
Detected by Pingoru
Oct 08, 2025, 05:55 PM UTC

Affected components

Call FunctionalityManage TeamsManage Ring GroupsSMS FunctionalityManage IVRsClick to CallManage QueuesManage DispositionsManage CadencesManage Powerlists

Update timeline

  1. investigating Oct 08, 2025, 05:55 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 08, 2025, 05:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 08, 2025, 08:38 PM UTC

    The incident has been resolved. All systems are operational.