Kixie incident
GoHighLevel experiencing login issues for new customers
Kixie experienced a minor incident on October 1, 2025 affecting GoHighLevel C2C and GoHighLevel Call Logging and 1 more component, lasting 4d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2025, 10:24 PM UTC
Several new users have reported issues when connecting to GoHighLevel. This is not affecting customers who have an established GoHighLevel connection.
- investigating Oct 02, 2025, 11:11 PM UTC
We have escalated the issue with GoHighLevel and are actively seeking resolution. We are among a group of integration partners who are experiencing the same issue.
- identified Oct 03, 2025, 06:07 PM UTC
After additional investigation and communication with GoHighLevel we have identified the issue. The team is testing a fix and we will deploy to production once it has been verified.
- resolved Oct 06, 2025, 05:56 PM UTC
A fix has been deployed and service has returned to normal.