Kixie Outage History

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Kixie had 47 outages in the last 2 years totaling 1401h 42m of downtime — averaging 1.9 incidents per month.

There were 47 Kixie outages since July 15, 2024 totaling 1401h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.kixie.com

Critical August 6, 2025

Outage

Detected by Pingoru
Aug 06, 2025, 03:25 PM UTC
Resolved
Aug 06, 2025, 04:38 PM UTC
Duration
1h 13m
Affected: Call FunctionalitySMS FunctionalityClick to CallManage Powerlists
Timeline · 5 updates
  1. investigating Aug 06, 2025, 03:25 PM UTC

    Kixie is currently experiencing an outage for PowerCall and our team is actively investigating

  2. identified Aug 06, 2025, 04:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 06, 2025, 04:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 06, 2025, 04:28 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 06, 2025, 04:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 1, 2025

Kixie Workflow Actions for Hubspot are experiencing failures

Detected by Pingoru
Aug 01, 2025, 05:41 PM UTC
Resolved
Aug 01, 2025, 06:00 PM UTC
Duration
19m
Affected: Kixie Workflow Actions
Timeline · 3 updates
  1. investigating Aug 01, 2025, 05:41 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 01, 2025, 05:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 01, 2025, 06:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 11, 2025

Kixie Login Outage

Detected by Pingoru
Jul 11, 2025, 01:29 AM UTC
Resolved
Jul 11, 2025, 05:07 PM UTC
Duration
15h 38m
Affected: Call FunctionalityPipedrive C2CHubspot C2CSalesforce C2CZoho C2CManage TeamsRing Group FunctionalityCadence FunctionalityCall HistoryGoHighLevel C2CMake a Call EndpointDial Attempt WebhookPipedrive Call LoggingHubspot Call LoggingSalesforce Call LoggingZoho Call LoggingManage Ring GroupsIVR FunctionalityPowerlist FunctionalitySMS HistoryGoHighLevel Call LoggingSMS FunctionalitySend SMS EndpointSMS WebhookPipedrive SMS LoggingHubspot SMS LoggingSalesforce SMS LoggingZoho SMS LoggingManage IVRsQueue FunctionalityAgent SummaryGoHighLevel SMS LoggingSend to Queue EndpointAnswered Call WebhookClick to CallManage QueuesAgent ReportsSend to Cadence EndpointCI Summary WebhookManage DispositionsSMS ReportsFlush Queue EndpointDisposition WebhookManage CadencesBusiness ReportsRemove from Queue EndpointEnd Call WebhooksManage PowerlistsInbound SummaryRemove from PowerList EndpointScheduled Activity WebhookDispositions ReportingRemove from All PowerLists EndpointStart Call WebhookManage AgentsTime Saved MetricsRemove from Cadence EndpointVoicemail WebhookManage AccountQueues ReportingAdd to PowerList EndpointManage NumbersManage Billing
Timeline · 6 updates
  1. investigating Jul 11, 2025, 01:29 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 11, 2025, 01:30 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 11, 2025, 01:54 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jul 11, 2025, 03:49 AM UTC

    We have identified the source of the issue as a problem with our Amazon hosted database. The Kixie team has escalated the issue with Amazon support and continues to work together to resolve this issue. Next update in 1 hour, or whenever the issue status has changed.

  5. monitoring Jul 11, 2025, 05:10 AM UTC

    We have implemented a fix to restore database functionality. All Kixie services are operational. We will continuing to monitor the resolution.

  6. resolved Jul 11, 2025, 05:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 2, 2025

Go High Level Issues

Detected by Pingoru
Jul 02, 2025, 10:06 PM UTC
Resolved
Jul 03, 2025, 04:37 PM UTC
Duration
18h 30m
Affected: GoHighLevel C2CGoHighLevel Call LoggingGoHighLevel SMS Logging
Timeline · 3 updates
  1. identified Jul 02, 2025, 10:06 PM UTC

    Go High Level Call logging has stopped working. We have also identified an issue with the SMS logging to Go High Level. A fix has been implemented and is currently completing a final round of testing.

  2. monitoring Jul 03, 2025, 12:54 AM UTC

    We have implemented a fix and are monitoring the issue. All Go High Level users at Kixie need to re-oauth to Go High Level for the changes to take effect.

  3. resolved Jul 03, 2025, 04:37 PM UTC

    SMS and Call Logging to Go High Level has been resolved.

Read the full incident report →

Critical June 4, 2025

Kixie outage due to database issues

Detected by Pingoru
Jun 04, 2025, 01:11 PM UTC
Resolved
Jun 04, 2025, 05:43 PM UTC
Duration
4h 31m
Affected: Call FunctionalitySMS FunctionalityClick to Call
Timeline · 7 updates
  1. investigating Jun 04, 2025, 01:11 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 04, 2025, 01:46 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 04, 2025, 01:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Jun 04, 2025, 02:11 PM UTC

    The issue has been identified and a fix is being implemented. Rebooting lambdas to reset DB connection.

  5. monitoring Jun 04, 2025, 02:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Jun 04, 2025, 05:43 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Jun 04, 2025, 05:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 28, 2025

Number formatting issues affecting some click to call functionality

Detected by Pingoru
May 28, 2025, 03:11 PM UTC
Resolved
May 28, 2025, 04:44 PM UTC
Duration
1h 33m
Affected: Click to Call
Timeline · 3 updates
  1. investigating May 28, 2025, 03:11 PM UTC

    We are currently investigating this issue.

  2. monitoring May 28, 2025, 03:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 28, 2025, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 28, 2025

Calling/SMS Degraded Performance

Detected by Pingoru
Apr 28, 2025, 10:14 PM UTC
Resolved
Apr 28, 2025, 11:48 PM UTC
Duration
1h 34m
Affected: Call FunctionalitySMS Functionality
Timeline · 3 updates
  1. investigating Apr 28, 2025, 10:14 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 28, 2025, 11:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 28, 2025, 11:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 28, 2025

Calling/SMS Outage

Detected by Pingoru
Apr 28, 2025, 06:24 PM UTC
Resolved
Apr 28, 2025, 10:08 PM UTC
Duration
3h 43m
Affected: Call FunctionalitySMS Functionality
Timeline · 3 updates
  1. investigating Apr 28, 2025, 06:24 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 28, 2025, 06:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 28, 2025, 10:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 31, 2025

Intermittent HubSpot Logging

Detected by Pingoru
Mar 31, 2025, 07:13 PM UTC
Resolved
Apr 02, 2025, 07:41 PM UTC
Duration
2d
Affected: Hubspot Call LoggingHubspot SMS Logging
Timeline · 3 updates
  1. identified Mar 31, 2025, 07:13 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Apr 02, 2025, 05:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 02, 2025, 07:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 10, 2025

Pipedrive SMS/MMS Messages - Not Logging

Detected by Pingoru
Mar 10, 2025, 05:35 PM UTC
Resolved
Mar 11, 2025, 04:38 PM UTC
Duration
23h 3m
Affected: Pipedrive SMS Logging
Timeline · 3 updates
  1. identified Mar 10, 2025, 05:35 PM UTC

    This issue has been identified and a fix is being implemented.

  2. monitoring Mar 11, 2025, 02:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 11, 2025, 04:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 20, 2025

PowerCall app crashing periodically

Detected by Pingoru
Feb 20, 2025, 01:44 AM UTC
Resolved
Feb 28, 2025, 06:04 PM UTC
Duration
8d 16h
Affected: Call FunctionalitySMS Functionality
Timeline · 2 updates
  1. investigating Feb 20, 2025, 01:44 AM UTC

    We are currently investigating this issue.

  2. resolved Feb 28, 2025, 06:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 27, 2025

Unable to update Minutes Reserve

Detected by Pingoru
Jan 27, 2025, 05:48 PM UTC
Resolved
Jan 27, 2025, 11:50 PM UTC
Duration
6h 1m
Affected: Manage Billing
Timeline · 3 updates
  1. investigating Jan 27, 2025, 05:48 PM UTC

    We are currently investigating this issue.

  2. identified Jan 27, 2025, 09:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 27, 2025, 11:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 14, 2025

Hubspot Call Logging Outage

Detected by Pingoru
Jan 14, 2025, 07:12 PM UTC
Resolved
Jan 22, 2025, 05:36 PM UTC
Duration
7d 22h
Affected: Hubspot Call Logging
Timeline · 8 updates
  1. investigating Jan 14, 2025, 07:12 PM UTC

    We are currently investigating this issue.

  2. identified Jan 14, 2025, 08:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 15, 2025, 12:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Jan 15, 2025, 05:19 PM UTC

    We are currently investigating this issue.

  5. monitoring Jan 15, 2025, 06:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. investigating Jan 15, 2025, 09:05 PM UTC

    We are currently investigating this issue.

  7. monitoring Jan 15, 2025, 11:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Jan 22, 2025, 05:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 3, 2024

PipeDrive Oauth Logging issues

Detected by Pingoru
Dec 03, 2024, 05:11 PM UTC
Resolved
Dec 09, 2024, 08:33 PM UTC
Duration
6d 3h
Affected: Pipedrive Call LoggingPipedrive SMS Logging
Timeline · 3 updates
  1. investigating Dec 03, 2024, 05:11 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 07, 2024, 12:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 09, 2024, 08:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 27, 2024

GoHighLevel C2C not loading for certain fields

Detected by Pingoru
Nov 27, 2024, 07:28 PM UTC
Resolved
Nov 29, 2024, 08:38 PM UTC
Duration
2d 1h
Affected: GoHighLevel C2C
Timeline · 3 updates
  1. investigating Nov 27, 2024, 07:28 PM UTC

    We are currently investigating this issue.

  2. identified Nov 27, 2024, 09:53 PM UTC

    The issue has been identified and a fix is being implemented. The fix is being tested.

  3. resolved Nov 29, 2024, 08:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 26, 2024

Pipedrive Logging Issues

Detected by Pingoru
Nov 26, 2024, 07:09 PM UTC
Resolved
Nov 29, 2024, 11:11 PM UTC
Duration
3d 4h
Affected: Pipedrive C2CPipedrive Call LoggingPipedrive SMS Logging
Timeline · 3 updates
  1. investigating Nov 26, 2024, 07:09 PM UTC

    We are currently investigating this issue.

  2. identified Nov 27, 2024, 11:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 29, 2024, 11:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 15, 2024

Degraded Logging to Hubspot

Detected by Pingoru
Nov 15, 2024, 07:08 PM UTC
Resolved
Nov 27, 2024, 11:46 PM UTC
Duration
12d 4h
Affected: Hubspot Call LoggingHubspot SMS Logging
Timeline · 8 updates
  1. investigating Nov 15, 2024, 07:08 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 20, 2024, 02:14 AM UTC

    A fix has been implemented and we are currently monitoring the results

  3. monitoring Nov 20, 2024, 06:00 PM UTC

    We are continuing to monitor for any further issues.

  4. investigating Nov 20, 2024, 06:00 PM UTC

    We are currently investigating this issue.

  5. monitoring Nov 21, 2024, 04:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. identified Nov 21, 2024, 06:13 PM UTC

    The issue has been identified and a fix is being implemented.

  7. monitoring Nov 27, 2024, 07:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Nov 27, 2024, 11:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 3, 2024

Calling and Texting Partial Outage

Detected by Pingoru
Oct 03, 2024, 10:05 PM UTC
Resolved
Oct 03, 2024, 10:12 PM UTC
Duration
7m
Timeline · 2 updates
  1. investigating Oct 03, 2024, 10:05 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 03, 2024, 10:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 19, 2024

Outbound Calling Issue

Detected by Pingoru
Sep 19, 2024, 08:59 PM UTC
Resolved
Sep 19, 2024, 08:59 PM UTC
Duration
31s
Affected: Call Functionality
Timeline · 2 updates
  1. identified Sep 19, 2024, 08:59 PM UTC

    We are currently investigating an issue with outbound calling that is impacting some phone numbers. The problem has been identified internally and is being actively worked on.

  2. resolved Sep 19, 2024, 08:59 PM UTC

    This incident is resolved.

Read the full incident report →

Critical July 22, 2024

Degraded Calling Performance

Detected by Pingoru
Jul 22, 2024, 07:36 PM UTC
Resolved
Jul 22, 2024, 08:14 PM UTC
Duration
38m
Affected: Call Functionality
Timeline · 3 updates
  1. investigating Jul 22, 2024, 07:36 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 22, 2024, 07:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 22, 2024, 08:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 15, 2024

Calling Outage

Detected by Pingoru
Jul 15, 2024, 08:22 PM UTC
Resolved
Jul 15, 2024, 08:27 PM UTC
Duration
4m
Affected: Call Functionality
Timeline · 2 updates
  1. investigating Jul 15, 2024, 08:22 PM UTC

    We are actively working toward a resolution.

  2. resolved Jul 15, 2024, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →